Terms of Service

BY ACCEPTING THESE TERMS OF SERVICE, YOU AGREE TO BE BOUND BY ALL OF THE PROVISIONS BELOW. PLEASE READ THEM CAREFULLY.

1. Key Terms

SpaceNextDoor Inc. (“SpaceNextDoor,” “we,” “us,” or “our”) is an Ontario-based company that operates an online marketplace through which property holders make spare storage space available to people who need somewhere to keep their belongings. These Terms govern your use of that marketplace and every related service we offer. The capitalized terms used throughout these Terms have the meanings given to them below.

“Platform” means the SpaceNextDoor marketplace and its supporting technology, including all software, mobile applications, websites, helpdesk and support functions, beta features, and application programming interfaces (APIs) through which Hosts and Renters discover one another, transact, and communicate.

“Site” means the website at www.spacenextdoor.co, our mobile applications, and any other digital property we operate, together with all content we publish on or through them and any marketing channels through which we choose to distribute Collective Content.

“Services” means the full set of offerings made available by SpaceNextDoor, including the Platform, the Site, payment processing handled on behalf of Hosts, customer support, and any features we add over time.

“you” and “your” refer to any user of the Services, whether a Host, a Renter, or a visitor.

“Host” means a person or entity who lists, offers, or makes available a Space on the Platform for the storage of another user's belongings.

“Renter” means a user who books a Host's Space through the Platform under these Terms in order to store property in it. A Renter receives only a temporary licence to occupy the Space for storage purposes — these Terms do not create a lease, tenancy, or any other interest in the Host's property.

“Space” means the specific area of a Host's property that is licensed, offered, or made available through a Listing. A Space may be indoors (such as a basement, spare room, or interior of a garage) or outdoors (such as a driveway, fenced yard, or other exterior area).

“Listing” means the description, photographs, terms, price, access rules, and any other information a Host publishes on the Platform to advertise a Space, together with any Add-ons offered with it.

“Add-on(s)” means additional items, services, or amenities a Host offers in connection with a Space — for example, shelving, dollies, packing supplies, or assistance with loading and unloading.

“Stored Items” means the goods, property, or other personal effects that a Renter has physically placed inside a Host's Space pursuant to a Booking and that remain within that Space. Items become “Stored Items” only when they have been placed within the Space, and cease to be “Stored Items” when they are removed from the Space. Items in transit to or from a Space — whether being transported by the Renter, the Host, a Third-Party Service Provider, or any other party — are not “Stored Items” during the period of transit. Items left within the Space after the end of a Booking remain “Stored Items” for the purposes of the contractual lien (Section 10.16), the abandonment procedures (Section 10.14), and any other provision of these Terms whose operation depends on items being within the Space, until they have been removed in accordance with these Terms.

“Booking” means a reservation between a Host and a Renter made and confirmed through the Platform in accordance with Section 10.1 (Accepting and Declining Bookings), under which the Renter agrees to pay for, and the Host agrees to provide, the use of a Space for the storage of Stored Items during a defined period (the “Booking Period”). Each Booking gives rise to a Booking Contract directly between the Host and the Renter, as described in Section 10.2 (Contract Formation; Booking Documents); SpaceNextDoor is not a party to the Booking Contract.

“Start Date” means, in respect of a Booking, the date on which the Renter is entitled to begin storing Stored Items in the Space, as agreed by the Host and the Renter through the Platform and recorded in the Listing as published at the time of Booking confirmation. The Start Date marks the commencement of the Booking Period and is the reference point for the first Monthly Period and for the timing of payouts under Section 10.5.

“Monthly Period” means a one-month period of a Booking. The first Monthly Period commences on the Start Date and ends one (1) calendar month later (or, if there is no corresponding day in the following month, on the last day of that month). Each subsequent Monthly Period commences on the day after the prior Monthly Period ends and continues for one (1) calendar month, unless the Booking has terminated. The first Monthly Period's Total Fees are charged at the time of Booking confirmation under Section 10.4; each subsequent Monthly Period's Recurring Payment is charged at the beginning of that Monthly Period under Section 10.5.

“Booking Contract” means the contract for the storage of Stored Items formed directly between the Host and the Renter upon confirmation of a Booking, as described in Section 10.2 (Contract Formation; Booking Documents). SpaceNextDoor is not a party to the Booking Contract.

“Total Fees” means, in respect of a Booking, the sum of (i) the Space Fee for the applicable Monthly Period, (ii) the Renter Service Fee, (iii) any applicable taxes including HST, and (iv) any Add-on fees elected, in each case as calculated and displayed at the time of Booking confirmation or, for Recurring Payments, at the time the relevant charge is processed.

“Member” means any person who has registered for an account on the Platform.

“SpaceNextDoor Account” means the registered account a Member uses to access the Services.

“Content” means text, graphics, images, software, audio, video, data, or other material in any form.

“Member Content” means Content that a Member posts, uploads, submits, or otherwise makes available through the Site or Platform, including profile and biographical information.

“SpaceNextDoor Content” means Content that SpaceNextDoor makes available through the Site, Services, or Platform, including the text, graphics, images, illustrations, photographs (other than Member Content), audio, video, software, source code, object code, designs, user interfaces, layouts, “look and feel,” data, databases, compilations, and the organization, selection, coordination, arrangement, and presentation of materials made available by or on behalf of SpaceNextDoor.

“Collective Content” means Member Content and SpaceNextDoor Content together.

“SpaceNextDoor Marks” means the name “SpaceNextDoor,” the SpaceNextDoor logo, and all related names, marks, slogans, taglines, designs, and trade dress used in connection with the Site or Services, whether or not registered. SpaceNextDoor is itself neither a Host nor a Renter and is not a party to any storage arrangement between them. Our role and the limits of our involvement are set out in Section 2.

2. Terms Relating to Service

2.1 SpaceNextDoor's Responsibilities

SpaceNextDoor makes available a platform or marketplace with related technology for Renters and Hosts to meet online and arrange for Bookings of storage. SpaceNextDoor is not an owner or operator of Listings/Spaces, nor is it a real estate broker, real estate agent, insurer, or escrow agent. SpaceNextDoor does not own, sell, resell, furnish, provide, rent, re-rent, manage and/or control Listings/Spaces. SpaceNextDoor's responsibilities are limited to facilitating the availability of the Site, Services and its platform. SpaceNextDoor does not act as an agent for any Member except for the limited purpose of accepting payments from Renters on behalf of the Host and, in limited circumstances, to assist in remedying a Renter's Default in accordance with these Terms. Users of the Services understand that the Host's and Renter's relationship with SpaceNextDoor are that of an independent individual or entity and not an employee, joint venturer, or partner of SpaceNextDoor. SpaceNextDoor has no control over the conduct of Hosts, Renters, or other users of the Site and Services, and disclaims any and all liability.

2.2 Agreement to Terms

By using the Site or Services you agree to comply with and be legally bound by the terms and conditions of these Terms of Service (“Terms”), whether or not you become a Member or other registered user of the Services. These Terms govern your access to and use of the Site and Collective Content, which constitute a binding legal agreement between (i) you and SpaceNextDoor and (ii) a Renter and Host. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Services, Site or Collective Content. Unauthorized or improper use of the Services or a violation of these Terms may result in you being banned from the site and any use of the Services, Site and SpaceNextDoor's platform and may subject you to civil liability and/or criminal penalties under applicable Canadian and Ontario law.

2.3 Host and Renter Agreements

YOU UNDERSTAND AND AGREE THAT SPACENEXTDOOR IS NOT A PARTY TO ANY AGREEMENTS ENTERED INTO BETWEEN HOSTS AND RENTERS, AND YOU AGREE NOT TO INVOLVE SPACENEXTDOOR IN ANY DISPUTE BETWEEN HOSTS AND RENTERS, EXCEPT AS THESE TERMS EXPRESSLY REQUIRE. A SIGNED WRITTEN AGREEMENT BETWEEN A HOST AND A RENTER, IF ANY, MAY SUPERSEDE AND TAKE PRECEDENCE OVER CONFLICTING TERMS HEREIN SOLELY AS IT RELATES TO THE RIGHTS AND OBLIGATIONS OWED BETWEEN THE RENTER AND HOST. SPACENEXTDOOR DOES NOT REQUIRE, REVIEW, APPROVE, OR ENDORSE ANY SUCH AGREEMENT, AND HOSTS AND RENTERS ENTER INTO ANY SUCH AGREEMENT ENTIRELY AT THEIR OWN RISK. ANY SUCH AGREEMENT WILL NOT MODIFY HOSTS' OR RENTERS' OBLIGATIONS TO SPACENEXTDOOR UNDER THESE TERMS, WILL NOT BE CONSIDERED OR RELIED UPON BY SPACENEXTDOOR IN ASSESSING ANY CLAIM OR DISPUTE, AND WILL NOT BE ENFORCED OR RECOGNIZED BY SPACENEXTDOOR FOR ANY PURPOSE UNDER THESE TERMS. ALL PAYMENTS FROM RENTERS TO HOSTS RELATED TO THE BOOKING OR USE OF THE SPACE MUST BE PROCESSED THROUGH THE SPACENEXTDOOR PLATFORM.

2.4 Know Your Legal Obligations

YOU AGREE THAT YOU ARE SOLELY RESPONSIBLE TO BECOME FAMILIAR WITH AND ABIDE BY ANY LAW OR OTHER REGULATION THAT APPLIES TO THE RENTAL AND/OR USE OF THE SPACE, INCLUDING ANY REQUIREMENT FOR HOSTS TO REGISTER OR OBTAIN A LICENCE OR PERMIT BEFORE LISTING A SPACE (“APPLICABLE LAW”). APPLICABLE LAWS INCLUDE, BUT ARE NOT LIMITED TO, FEDERAL, PROVINCIAL, AND MUNICIPAL LAWS OF CANADA AND ONTARIO. SPACENEXTDOOR DOES NOT ADVISE ON ISSUES RELATED TO APPLICABLE LAW. IF YOU HAVE ANY QUESTIONS ABOUT HOW APPLICABLE LAWS APPLY, YOU SHOULD ALWAYS SEEK LEGAL ADVICE FROM A QUALIFIED CANADIAN LAWYER.

2.5 Listing Content and Suitability of Space

The Site and Services are intended to facilitate the Booking of Space. SpaceNextDoor cannot and does not control the Content contained in any Listing nor the condition, legality, or suitability of any Space or Add-on. SpaceNextDoor does not represent, warrant, or guarantee the Host's ownership of or legal right or ability to list any Space. Renters are solely responsible for determining the suitability and legality of any Space and Add-on to meet their needs. Accordingly, any Bookings and related Add-ons will be made at the Host's and Renter's own risk.

2.6 Authority

By accessing or using the Site or Services, you are indicating that you have read and agree to be bound by these Terms. If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2.7 Age Requirement

The Site is intended solely for persons who are 18 years of age or older. Any access to or use of the Site or Services by anyone under 18 years of age is expressly prohibited. By accessing or using the Site or Services you represent and warrant that you are 18 years of age or older.

2.8 Notice of Lien

PLEASE NOTE THAT BY ACCESSING THE SITE, UTILIZING THE SERVICES, AND COMPLETING ANY BOOKING FOR STORAGE IN A SPACE, YOU ARE CONSENTING TO THE CREATION OF A LIEN AND SPACENEXTDOOR'S ABILITY TO SELL THE STORED ITEMS TO SATISFY THE LIEN, AS DESCRIBED BELOW.

3. Intellectual Property; Proprietary Rights

3.1 SpaceNextDoor's Proprietary Rights

The Site, the Services, and the SpaceNextDoor Content are owned by SpaceNextDoor Inc. or its licensors and are protected by Canadian and international copyright, trademark, trade dress, patent, and other intellectual property and proprietary rights laws. SpaceNextDoor's selection, coordination, arrangement, compilation, and presentation of Listings, Member Content, and other materials available through the Site and Services constitute proprietary works of SpaceNextDoor protected by copyright and database rights, regardless of the underlying ownership of the individual elements.

3.2 Limited Licence to Use the Site and Services

Subject to your compliance with these Terms, SpaceNextDoor grants you a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Site and Services, and to view the SpaceNextDoor Content, solely for the purpose of using the Site and Services as expressly permitted by these Terms. No other right or licence is granted, whether by implication, estoppel, or otherwise. All rights not expressly granted under these Terms are reserved by SpaceNextDoor and its licensors. SpaceNextDoor may suspend, modify, or terminate the licence granted under this Section at any time, with or without notice, in accordance with these Terms.

3.3 Restrictions on Use

Except as expressly authorized by SpaceNextDoor in writing or as expressly permitted by these Terms, you shall not, and shall not permit any third party to:

• copy, reproduce, republish, download, store, transmit, broadcast, display, distribute, publicly perform, or otherwise exploit the Site, the Services, or any SpaceNextDoor Content, in whole or in part;
• modify, translate, adapt, or create derivative works based on the Site, the Services, or any SpaceNextDoor Content;
• sell, rent, lease, sublicense, lend, assign, transfer, or otherwise commercialize the Site, the Services, or any SpaceNextDoor Content;
• frame, mirror, scrape, crawl, spider, index, harvest, aggregate, or otherwise extract or collect data from the Site or Services, or use any automated software, scripts, robots, agents, or other means to access or interact with the Site or Services, except for general-purpose search-engine indexing that complies with SpaceNextDoor's then-current robots exclusion protocols;
• reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, structure, or organization of any software or system used to operate the Site or Services, except to the extent such restriction is expressly prohibited by Applicable Law;
• remove, obscure, or alter any copyright, trademark, or other proprietary rights notice on or in the Site, the Services, or any SpaceNextDoor Content;
• use the Site, the Services, or any SpaceNextDoor Content to develop, train, fine-tune, evaluate, or improve any machine-learning model, large language model, or other artificial-intelligence system, or to create any product or service that competes with the Site or Services; or
• use the Site, the Services, or any SpaceNextDoor Content in any manner that infringes the intellectual property or other rights of SpaceNextDoor or any third party, or that violates Applicable Law.

The prohibitions in this Section 3.3 are in addition to, and not in limitation of, the prohibitions in Section 20.2 (Impermissible Conduct), and any breach of this Section 3.3 is also a breach of Section 20.2.

3.4 Trademarks and Trade Dress

The SpaceNextDoor Marks are trademarks of SpaceNextDoor Inc. or its affiliates, whether or not registered. You shall not use, copy, reproduce, imitate, modify, or display any of the SpaceNextDoor Marks, in whole or in part, without SpaceNextDoor's prior written consent, including in any domain name, social-media handle, advertising, signage, packaging, key tag, decal, sticker, listing photograph, or other material or medium, and including any use that is likely to cause confusion as to source, sponsorship, affiliation, or endorsement. All other product names, company names, logos, and trademarks displayed on the Site or Services remain the property of their respective owners; their appearance on the Site or Services does not imply any endorsement of, or affiliation with, SpaceNextDoor.

3.5 Member Content

Nothing in this Section 3 limits the rights of Members in respect of Member Content that they themselves contribute to the Site or Services. The treatment of Member Content, including the licences granted by Members to SpaceNextDoor and to other users, is governed by Section 26 (Member Content). Where a Listing photograph, description, or other Member Content is incorporated into the Site or Services, SpaceNextDoor's proprietary rights extend to its selection, coordination, arrangement, compilation, and presentation, but not to the underlying Member Content itself.

3.6 Reservation of Rights

All rights, title, and interest in and to the Site, the Services, the SpaceNextDoor Content, and the SpaceNextDoor Marks, including all intellectual property and proprietary rights therein, are and shall remain the sole and exclusive property of SpaceNextDoor Inc. and its licensors. No transfer or assignment of any intellectual property or proprietary right is made or shall be implied under these Terms, except as expressly stated.

4. Nondiscrimination Policy

4.1 Compliance with Applicable Law

SpaceNextDoor is an open community dedicated to connecting people to improve storage accessibility. SpaceNextDoor welcomes and serves an incredibly diverse community. To remain a Member, you are required to comply with all Applicable Laws, including the Canadian Human Rights Act, R.S.C. 1985, c. H-6, the Ontario Human Rights Code, R.S.O. 1990, c. H.19, and any other federal, provincial, or municipal laws relating to diversity and non-discrimination. In addition, you may not:

• Decline a Renter based on race, colour, ethnicity, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, disability, or age, as prohibited under applicable human rights legislation.
• Impose any different terms or conditions based on any of the grounds listed above.
• Post any Listing or make any statement that discourages or indicates a preference for or against any Host or Renter on account of any prohibited ground of discrimination.
• Refuse to provide reasonable accommodation to Renters with disabilities to the point of undue hardship, as required under the Ontario Human Rights Code.
• Prohibit or limit the use of mobility devices or assistive technology.
• Refuse to communicate with Renters through accessible means that are available, including relay services for people with hearing impairments and email for people with vision impairments.

4.2 When Renters Are Turned Down

Hosts should keep in mind that no one likes to be turned down. While a Host may have lawful and legitimate reasons for turning down a potential Renter, it may cause that member of our community to feel unwelcome or excluded. Hosts who demonstrate a pattern of rejecting Renters from a protected class undermine the strength of our community, and SpaceNextDoor may remove such Hosts from the platform and/or prohibit their use of the Site and/or Services.

5. Accounts

5.1 Third Party Accounts

As part of the functionality of the Site and Services, you may link your SpaceNextDoor Account with third party accounts (“Third Party Account”). You represent that you are entitled to disclose your Third Party Account login information to SpaceNextDoor without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account. YOUR RELATIONSHIP WITH THE THIRD PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD PARTY SERVICE PROVIDERS.

5.2 SNS Content

SpaceNextDoor makes no effort to review any third party social network content for any purpose, including for accuracy, legality or non-infringement, and SpaceNextDoor is not responsible for any such content.

5.3 Account Information

We will create your SpaceNextDoor Account and profile based upon the personal information you provide to SpaceNextDoor or that we obtain via a Third Party Account. You may not have more than one (1) active SpaceNextDoor Account. You agree to provide accurate, current and complete information during the registration process and to promptly update such information to keep it accurate, current and complete. SpaceNextDoor reserves the right to suspend or terminate your SpaceNextDoor Account and your access to the Site and Services without cause or notice, including if: (1) you create more than one SpaceNextDoor Account; (2) information provided during registration proves to be inaccurate; or (3) you breach these Terms.

5.4 Password

You are responsible for safeguarding your password. You agree not to disclose your password to any third party. You will immediately notify SpaceNextDoor of any unauthorized use of your SpaceNextDoor Account by emailing support@spacenextdoor.co.

5.5 Identity Verification

As a condition of registering or maintaining a SpaceNextDoor Account, and as a condition of listing a Space or submitting a booking request, you authorize SpaceNextDoor to verify your identity, address, and (where relevant) your authority to act on behalf of a business entity. SpaceNextDoor may, at any time and at its discretion, require you to provide: (i) a copy of a government-issued photo identification document; (ii) proof of address (such as a utility bill or bank statement issued within the preceding ninety (90) days); (iii) evidence of ownership of, or authority to license, a property you have listed; (iv) confirmation of your business registration where you act on behalf of a business; and (v) such other documentation as SpaceNextDoor may reasonably require to verify your identity or the accuracy of the information you have provided. SpaceNextDoor may use third-party identity-verification providers in connection with these checks. Personal information collected for identity verification is handled in accordance with SpaceNextDoor's Privacy Policy and Applicable Law, including PIPEDA. You consent to the collection, use, and disclosure of your personal information for the purpose of identity verification, including its transmission to and use by SpaceNextDoor's third-party verification providers. SpaceNextDoor may refuse to create a SpaceNextDoor Account, refuse to publish a Listing, refuse to confirm a Booking, suspend a SpaceNextDoor Account, or terminate a SpaceNextDoor Account where: (i) the verification documentation requested is not provided within the time period specified by SpaceNextDoor; (ii) the documentation provided cannot be verified, appears falsified, or is materially inconsistent with the information the Member has supplied; (iii) the verification process returns a result indicating elevated fraud risk, sanction or watch-list match, or other risk factor SpaceNextDoor reasonably considers material; or (iv) the Member declines to consent to the verification described in this Section. SpaceNextDoor's decisions under this Section are commercial decisions and are without prejudice to the Member's rights under Applicable Law, including human-rights legislation referenced in Section 4.

5.6 Communications and Notices

YOU AGREE THAT ALL NOTICES REQUIRED BY THESE TERMS OR BY LAW MAY BE SENT BY SPACENEXTDOOR TO THE EMAIL ADDRESS YOU HAVE PROVIDED. You hereby give express consent to SpaceNextDoor and its affiliates, agents, and service providers to use written, electronic, or verbal means to contact you, including by mail, calling methods, prerecorded or artificial voice messages, text messages, emails, and automated telephone dialing systems, in compliance with Canada's Anti-Spam Legislation (CASL), S.C. 2010, c. 23. You may revoke your consent to receive marketing communications by contacting SpaceNextDoor at support@spacenextdoor.co.

5.7 On-Platform Communications

All communications between Members concerning a Listing, a Booking, the use of a Space, fees, payouts, complaints, or any other matter arising under these Terms must take place through the messaging, support, or other communication tools made available on the Platform. Members agree not to use external email, telephone, text messaging, social media, or any other off-Platform channel as a substitute for the Platform's communication tools, and agree not to solicit or pressure another Member to do so. This requirement exists for several practical reasons: it allows SpaceNextDoor to provide effective customer support; it preserves a complete record of the Booking relationship for audit, dispute resolution, regulatory compliance, and legal purposes; it enables SpaceNextDoor to detect and respond to fraud, harassment, or unsafe conduct; and it helps protect each Member's privacy by removing the need to share personal contact information with other users. Members may exchange limited contact information through the Platform's messaging system where reasonably necessary to coordinate the operational aspects of a Booking, such as providing a phone number to confirm move-in access on a particular day. Even where contact information is exchanged, all substantive communications about the Booking — including the terms of access, changes to the arrangement, complaints, and any dispute or claim — must continue to be conducted on-Platform. In a genuine emergency that cannot reasonably wait, such as a fire, flood, criminal activity, or risk of immediate harm, Members may use any available means of communication, but should follow up on-Platform as soon as practicable so the incident is recorded. SpaceNextDoor may monitor, store, and review communications conducted through the Platform's tools in accordance with its Privacy Policy and Applicable Law, including for the purposes set out above. Communications conducted outside the Platform are not part of the record SpaceNextDoor maintains and may not be considered when SpaceNextDoor assesses a claim, dispute, or alleged breach of these Terms. Members who choose to communicate off-Platform do so at their own risk and remain solely responsible for any consequences of doing so. Nothing in this Section limits a Member's right or obligation to contact emergency services, law enforcement, or a regulator directly. All communications conducted through the Platform must comply with these Terms, including Section 20.2 (Impermissible Conduct) and the prohibitions on harassment, threatening content, sexually explicit content, Spam, and any communication that would otherwise violate Applicable Law.

6. Listings

6.1 Creation of Listings

As a Member, you may create Listings. You may be asked a variety of questions about the Space to be listed, including the location, capacity, size, features, availability, and pricing. In order to be featured in Listings via the Site and/or Services, all Space must have a valid physical address in Canada. Listings will be made publicly available via the Site and Services.

6.2 Host Responsible for Listings & Add-Ons

You acknowledge and agree that you are responsible for any and all Listings you post, including ensuring the accuracy of the description of the Space, related features, and the provision of any Add-ons. Accordingly, you represent and warrant that any Listing you post will (a) be in compliance with all applicable laws, tax requirements, and rules and regulations, including but not limited to zoning laws, licence requirements, and laws governing rentals of residential and other properties in Ontario and Canada, and (b) not conflict with the rights of third parties. You further represent and warrant that you own or otherwise have all necessary legal rights and permissions to rent through the SpaceNextDoor platform the Space contained in Listings you post. Hosts and Renters acknowledge and agree that SpaceNextDoor is not responsible or liable in any way for a Host's violation of these Terms or any applicable laws, rules and regulations.

6.3 SpaceNextDoor's Right to Remove Listings

SpaceNextDoor reserves the right, at any time and without prior notice, to remove or disable access to any Listing for any reason, including Listings that SpaceNextDoor, in its sole discretion, considers to be objectionable for any reason, in violation of these Terms or Applicable Law, or otherwise harmful to its community or the Site or Services.

6.4 Host Imposed Requirements

When you create a Listing, you may also choose to include certain requirements which must be met by Members who are eligible to request a Booking of your Space. Any Member wishing to book a Space with such requirements must meet them. Failure to comply with such rules may result in (i) the Renter being held in Default and (ii) the Renter being responsible for damages to the Host's property or Space.

6.5 Space Description

Each Host must provide a truthful and accurate description of the Space in a Listing. If a Host misrepresents a Space or otherwise provides inaccurate or incomplete information, SpaceNextDoor may, in its sole discretion, determine if and the extent to which the applicable Renter is entitled to a refund and take any other appropriate remedial action.

6.6 Host Ongoing Duties

For the duration of any active Listing or active Booking, and in addition to the obligations set out elsewhere in these Terms, each Host agrees to the following ongoing duties:

• Listing accuracy. Promptly update the Listing to reflect any material change to the Space, the access arrangements, the available Add-ons, the rules or restrictions identified in the Listing, the calendar availability, or any other information a reasonable prospective Renter would consider relevant. A Host shall not allow a Listing to remain published while it materially misrepresents the Space.
• Reasonably safe condition. Take reasonable steps to keep the Space, and any portion of the Host's property to which a Renter is required or permitted to have access (including walkways, stairs, doors, lighting, and any shared infrastructure), in a condition that is reasonably safe for the kind of Renter access contemplated by the Listing. This includes addressing reasonably foreseeable hazards within the Host's control on a timely basis.
• Hazard disclosure. Disclose to the Renter, on-Platform, any material hazard within or in the immediate vicinity of the Space that the Host knows of or reasonably ought to know of — including water damage, mould, pest activity, structural issues, gas or electrical hazards, and any condition that could reasonably be expected to affect the Renter, the Renter's invitees, or the Stored Items. Disclosure shall be made before confirmation of the Booking where reasonably possible, or as soon as reasonably practicable after the Host becomes aware.
• Cooperation with inspection. Provide reasonable cooperation with any pre-booking site visit or move-in inspection requested under Section 10.8 (Pre-Booking and Move-In Inspection).
• Continuing compliance. Continue to comply throughout the period the Listing remains published and any Booking remains active with the representations made by the Host under Section 6.2 and with all Applicable Laws relevant to the operation of the Space.

A Host's failure to comply with the duties in this Section may, in addition to any other remedy available to SpaceNextDoor under these Terms (including under Section 6.3 and Section 16), give the Renter the right to terminate the Booking and receive a refund in accordance with Section 10.12 (Renter Cancellation; Refunds), specifically the “Early termination for Host breach of ongoing duties” provision, together with any other remedy available to the Renter under Applicable Law.

6.7 Host Responsible for Host's Actions

As a Host, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who reside at or are otherwise present at the Space at your request or invitation, excluding the Renter. Hosts agree to use the Space's existing security features (e.g., doors, garage doors, gates, locks, cameras) to reasonably protect the Stored Items from damage or theft.

6.8 Taxes

The sole responsibility for the determination, collection, remittance, and reporting of taxes from or on behalf of Renters or Hosts rests on the Renter or Host, as applicable, including without limitation the Excise Tax Act, R.S.C. 1985, c. E-15 (HST/GST) and applicable Ontario provincial tax obligations. In certain jurisdictions, SpaceNextDoor may facilitate the collection and remittance of certain taxes from or on behalf of Renters or Hosts based on existing and future tax regulations. SpaceNextDoor cannot and does not offer tax-related advice to any Members.

6.9 Payments Must Be Made on Platform

You agree to never solicit another user to engage in a lease, licence, or rental of a Space outside of the SpaceNextDoor platform. If a Host or Renter violates this prohibition, SpaceNextDoor may immediately cancel the Host's and/or Renter's account, Host and Renter will remain liable for the applicable fees, and Host and Renter shall pay SpaceNextDoor an amount equal to 24 months of Total Fees to partially compensate for administrative costs and not as a penalty.

7. Payment Authorization and Processing

7.1 Payment Processor

Payment processing on the Platform is provided by Stripe Inc. and its Canadian affiliate, Stripe Payments Canada, Ltd. (together, “Stripe”), as SpaceNextDoor's third-party payment processor. SpaceNextDoor may, at its discretion, change or supplement the payment processor on reasonable notice through the Platform. References in these Terms to “the Platform's third-party payment processor” or to “the payment processor” mean Stripe and any successor designated by SpaceNextDoor.

7.2 Renter Payment Authorization

When you submit a booking request as a Renter, you will be asked to provide customary billing and payment information through the Platform's payment flow. You authorize SpaceNextDoor and Stripe to: (i) verify and authenticate your payment method; (ii) at the time of Booking confirmation, charge your payment method for the Total Fees for the first Monthly Period, together with any applicable Add-on fees and taxes; (iii) on each subsequent Monthly Period, charge your payment method for the Recurring Payment in accordance with Section 10.5; and (iv) charge your payment method for any other amounts you owe under these Terms, including late fees, interest, lien-process administrative fees, and Default-related recovery amounts under Sections 19 and 20. SpaceNextDoor cannot control any fees that your bank or card issuer may charge you in connection with these transactions, and disclaims any liability for those fees.

7.3 Host Onboarding to the Payment Processor

As a condition of listing a Space, accepting a Booking, and receiving payouts through the Platform, each Host must complete the onboarding flow operated by Stripe to establish a Stripe Connected Account (or any equivalent account required by a successor payment processor). The Stripe Connected Account is held in the Host's name and is subject to Stripe's own terms, including the Stripe Connected Account Agreement and the Stripe Services Agreement, copies of which are available at https://stripe.com/ca/legal/connect-account and https://stripe.com/ca/legal/ssa. By completing the onboarding flow, the Host enters into a direct contractual relationship with Stripe. SpaceNextDoor is not a party to that relationship and is not responsible for Stripe's acts or omissions, the timing of Stripe-initiated payouts to the Host's designated bank account, or any limitation, suspension, or termination of the Host's Stripe Connected Account by Stripe. Where SpaceNextDoor is required by Stripe to share information about a Host or a Booking, including for the purpose of know-your-customer (KYC), anti-money-laundering, sanctions screening, or risk management, the Host authorizes SpaceNextDoor to do so. The Host represents and warrants that the information supplied to Stripe in the onboarding flow is true, current, and complete, and shall promptly notify SpaceNextDoor of any material change.

7.4 Card Data and Data Security

Payment card data and bank account data are collected, processed, and stored by Stripe in accordance with the Payment Card Industry Data Security Standard (PCI-DSS) and Stripe's own data security practices. SpaceNextDoor does not store full card numbers, card verification values (CVV), or full bank account numbers on its systems; Stripe tokenizes the relevant data and SpaceNextDoor handles only the tokenized references and limited last-four-digit summaries for reconciliation, dispute, and support purposes. You agree not to provide card numbers, CVVs, full bank account numbers, or similar payment credentials through the Platform's messaging tools or any other channel outside the Platform's designated payment flow. SpaceNextDoor's handling of personal information is further described in the Privacy Policy referenced in Section 33.

7.5 Currency

All amounts charged, collected, paid, and displayed on the Platform are denominated and settled in Canadian dollars (CAD), unless SpaceNextDoor expressly indicates otherwise. Where a Member's payment method or bank account is denominated in a currency other than CAD, the applicable foreign-exchange conversion is performed by the Member's issuer or by Stripe at the rates and fees those parties determine, and SpaceNextDoor is not responsible for any difference between the displayed CAD amount and the amount actually charged or received after conversion.

7.6 Members' Own Tax Obligations

Members are solely responsible for determining, collecting, remitting, and reporting any taxes applicable to their use of the Platform that are not collected through the Platform's payment flow, including any income tax payable on amounts received as a Host, and any sales tax obligations that may arise from the Host's own status as a registrant or supplier under Applicable Law. SpaceNextDoor's collection of HST on the Service Fee under Section 10.3 is in respect of SpaceNextDoor's own taxable supplies and does not relieve a Host or Renter from any tax obligation owed by that Member.

8. Insurance

8.1 Host Insurance Representations and Acknowledgments

By creating a Listing or accepting a Booking, the Host represents and warrants to SpaceNextDoor and to each Renter, in respect of the property at which the Space is located:

• In-force property insurance. The Host has property insurance in force covering the location and appropriate to the Host's interest in the property — homeowner's, tenant's, condominium unit owner's, or commercial property insurance, as applicable — that includes premises liability coverage of not less than $1,000,000 CAD per occurrence and that will remain in force for the duration of any active Booking.
• Activity disclosure or alternative coverage. The Host has either (i) confirmed with the Host's insurer that the applicable policy permits the Host to make the Space available for paid storage to third parties under arrangements such as those facilitated by the Platform; (ii) obtained additional or alternative insurance coverage to address that activity; or (iii) reviewed the applicable policy and accepts sole responsibility for any consequence of the activity not being covered, including denial of a future claim.
• No outstanding default. The Host is not in default of any premium payment, condition, or obligation under the applicable policy that would give the insurer a right to deny coverage in respect of the Space or its use under a Booking.
• Other agreements reviewed. The Host has reviewed all other agreements applicable to the property — including any mortgage, residential or commercial lease, condominium declaration, condominium bylaws, and any other agreement that restricts the use of the property — and either (i) those agreements permit the activity contemplated by the Listing, (ii) the Host has obtained any required consent in writing, or (iii) the Host accepts sole responsibility for any consequence of operating the Listing in breach of such agreements.
• Notification of material changes. The Host shall promptly notify SpaceNextDoor on-Platform if, during any active Booking, the Host's insurance coverage lapses, is cancelled, is materially reduced, or is denied in respect of any claim relating to the Space or a Booking, or if the Host becomes aware that any agreement referred to above has been or may be breached by the Host's continued use of the Space for paid storage.

Documentation on request. SpaceNextDoor may, at any time and on reasonable notice, request that a Host provide a current declaration page or certificate of insurance evidencing the coverage represented under this Section, and the Host agrees to provide such documentation through the Platform within ten (10) business days of the request. SpaceNextDoor's failure to request, review, or act on documentation provided does not constitute a waiver of any of the Host's representations under this Section, nor does it transfer any responsibility for the adequacy of the Host's coverage from the Host to SpaceNextDoor.

Indemnification. The Host shall indemnify, defend, and hold harmless SpaceNextDoor, its affiliates, officers, agents, and service providers from and against any loss, claim, demand, liability, damage, fine, penalty, judgment, settlement, or expense (including reasonable legal fees) arising out of or relating to (i) any inaccuracy in the representations made by the Host under this Section, (ii) any denial or reduction of insurance coverage based on the Host's activity on the Platform, or (iii) any breach by the Host of any agreement referred to in this Section.

9. Screening Checks

Hosts and Renters have the right to undertake screenings, checks, and processes designed to verify the identity, credit history, property ownership, and/or criminal history (“Screening Checks”) of each other. SpaceNextDoor has the right, but has no obligation, to perform these same Screening Checks on Renters and Hosts.

10. Booking and Financial Terms

10.1 Accepting and Declining Bookings

Booking request. A Renter initiates a Booking by submitting a booking request through the Platform, identifying the desired Space, the proposed Booking Period, any Add-ons elected, the confirmation required by Section 10.6 (Renter Confirmations), and any other information the Platform requires at the time of request. A booking request is not eligible to be confirmed under this Section until the Section 10.6 confirmation has been given through the Platform. Submission of a booking request constitutes a binding offer by the Renter to enter into the Booking Contract on the terms set out in the Listing and these Terms, subject to confirmation in accordance with this Section and to the Renter's right to withdraw the request before confirmation.

Host response (manual confirmation). Where the Host has not enabled instant confirmation for the Listing, the Host shall, within twenty-four (24) hours of receiving the booking request, either (i) confirm the Booking through the Platform, or (ii) decline the request through the Platform. If the Host does neither within twenty-four (24) hours, the booking request will be automatically declined, and no charge will be made to the Renter's payment method in connection with that request. A Host may decline a booking request for any reason that does not violate Section 4 (Nondiscrimination Policy).

Instant confirmation. Where the Host has enabled instant confirmation for a Listing, a booking request that meets the eligibility criteria stated in the Listing and that is accompanied by a valid payment authorization will be confirmed automatically upon submission, without further action by the Host. SpaceNextDoor may, in its sole discretion, make instant confirmation available, suspend it, or modify the eligibility criteria for its use at any time.

When a Booking is confirmed. Subject to the booking request being eligible for confirmation (including the giving of the Section 10.6 confirmation), a Booking becomes “confirmed” — and the Booking Contract is formed under Section 10.2 — at the earlier of (i) the Host's express confirmation of the booking request through the Platform, or (ii) automatic confirmation under the instant confirmation procedure. Upon confirmation, SpaceNextDoor will notify the Renter and the Host through the Platform (and may, in addition, send email, text message, or other notification), the address of the Space will be disclosed to the Renter, and the Renter's payment instrument will be charged or further authorized in accordance with Section 10.4 (Renter Payment).

Withdrawal before confirmation. A Renter may withdraw a pending booking request at any time before it has been confirmed, without charge, through the Platform. Once a Booking is confirmed, any cancellation is governed by Section 10.12 (Renter Cancellation; Refunds) or Section 10.13 (Host Cancellation), as applicable.

No dual role. A Member may not act as both Host and Renter in respect of the same Booking, whether directly or through an affiliate, agent, family member, or other related person. SpaceNextDoor may cancel a Booking, withhold payment, or take any other action available to it under these Terms where it determines, acting reasonably, that this rule has been breached.

10.2 Contract Formation; Booking Documents

When a Renter submits a booking request and the Host accepts it (or the Booking is otherwise confirmed under Section 10.1), the Booking Contract is formed directly between the Host and the Renter. The Booking Contract is between the Host and the Renter only; SpaceNextDoor is not a party to it, as confirmed in Section 2.3. SpaceNextDoor's role in relation to each Booking Contract is limited to operating the Platform, processing payments on behalf of the Host as set out in Section 2, and the other functions reserved to SpaceNextDoor under these Terms. The terms of each Booking Contract consist of all of the following documents, each of which is incorporated by reference:

• the Listing, as published on the Platform at the time the Booking is confirmed — including the description of the Space, photographs, listed Add-ons, access hours and arrangements, environmental conditions, fees, the Booking duration or renewal terms, and any rules, restrictions, or requirements the Host has expressly identified in the Listing;
• the checkout terms confirmed by the Renter at the time of booking, including the Space Fees, Service Fees, taxes, the Booking commencement date, and the move-in arrangements specific to that Booking;
• these Terms of Service as in effect at the time the Booking is confirmed;
• the Privacy Policy and any other policy SpaceNextDoor expressly incorporates into these Terms;
• any separate written agreement between the Host and the Renter that the parties have signed or otherwise expressly agreed to on-Platform, to the extent it does not conflict with these Terms — entered into entirely at the Host's and Renter's own risk, without review, endorsement, or involvement by SpaceNextDoor.

Order of precedence. Where two or more of the documents listed above conflict on a particular matter, the conflict shall be resolved as follows:

• Matters covered by these Terms. For any matter that these Terms address — including fee structures, refund eligibility, the parties' respective rights and remedies on default or breach, dispute resolution, limitations of liability, prohibited items and prohibited uses, and any provision relating to consumer protection — these Terms prevail over the Listing and over any separate Host-Renter agreement to the extent of any conflict.
• Operational matters reserved to the Host. For operational matters specific to a particular Space that these Terms permit a Host to determine — including access hours, the type and number of locks or Access Devices required, packing or staging requirements within the Space, and any rules of conduct within the Space — the Listing (or any separate written Host-Renter agreement) prevails over any inconsistent default rule in these Terms.
• All other matters. For any other conflict, the more recently dated document prevails. Where the conflict cannot be resolved by reference to recency or to the categories above, these Terms prevail.

Preservation of the Listing as booked. SpaceNextDoor will retain a record of the Listing as it was published on the Platform at the time each Booking was confirmed, and will make that record available to the Host or the Renter on reasonable request in connection with a dispute, claim, or audit. Subsequent edits a Host makes to a Listing do not alter the Renter's existing Booking unless the parties expressly agree to the change on-Platform.

Modification of an active Booking. Once a Booking is confirmed, the terms of that Booking may be modified only with the express agreement of both the Host and the Renter, communicated through the Platform's messaging or booking-modification tools. No oral statement, side-channel agreement, or course of conduct shall vary the Booking. SpaceNextDoor may modify these Terms generally as set out in Section 30; however, any such modification made after a Booking is confirmed will not retroactively alter the substantive terms of that Booking, except where the modification is required by Applicable Law or is necessary to ensure SpaceNextDoor's compliance with its legal or regulatory obligations.

10.3 Fees

Each Listing displays a monthly Space Fee set by the Host. The fees displayed at checkout and charged in respect of a Booking are calculated as follows:

Space Fee. The monthly rent for the use of the Space as set by the Host and shown in the Listing. The Space Fee is the Host's revenue (before deduction of the Host Platform Fee described below).

Renter Service Fee. A platform fee charged to the Renter equal to ten percent (10%) of the Space Fee. The Renter Service Fee is added on top of the Space Fee at checkout and on each Recurring Payment. The Renter Service Fee is the consideration the Renter pays for the Platform services made available in connection with the Booking. No separate Processing Fee line item is charged to the Renter.

Host Platform Fee. A platform fee charged to the Host equal to ten percent (10%) of the Space Fee, deducted from the amount payable to the Host before payout. The Host Platform Fee is SpaceNextDoor's revenue. The Host's payout in respect of each successful Renter payment is the Space Fee less the Host Platform Fee and the Processing Fees described below, subject to any other deductions permitted under these Terms (including subrogation under Section 12.5, chargeback claw-backs under Section 10.5, and Default-related deductions under Sections 16, 19, and 20).

HST. Harmonized Sales Tax at thirteen percent (13%) is charged to the Renter on the Renter Service Fee at checkout and on each Recurring Payment. HST applicable to the Host Platform Fee is collected by SpaceNextDoor through deduction at payout. SpaceNextDoor is the registrant and remits the HST collected on its Service Fees. The Space Fee itself is generally not subject to HST charged by SpaceNextDoor unless and to the extent the Host is an HST registrant and so represents through the Platform, or SpaceNextDoor is required by Applicable Law (including the Excise Tax Act marketplace-facilitator provisions) to collect HST on the Space Fee on the Host's behalf.

Processing Fees. “Processing Fees” means the payment-processor fees (currently approximately 2.9% plus $0.30 CAD per transaction) charged by Stripe (or any successor payment processor) in respect of payments made through the Platform. Processing Fees are deducted from the amount payable to the Host before payout, alongside the Host Platform Fee; no separate Processing Fee line item is charged to the Renter or the Host. SpaceNextDoor reserves the right, on not less than thirty (30) days' notice through the Platform, to change the manner in which Processing Fees are allocated.

Add-on Fees. Where a Host offers Add-ons and the Renter elects them at checkout, the Add-on fees are added to the Total Fees and (unless the Listing expressly provides otherwise) treated in the same manner as the Space Fee for the purposes of the Renter Service Fee, the Host Platform Fee, and HST. Except as otherwise expressly provided in these Terms, the Renter Service Fee, the Host Platform Fee, and the Processing Fees are non-refundable. SpaceNextDoor expressly reserves the right to adjust any fee percentage or component described in this Section 10.3, prospectively, on not less than thirty (30) days' notice through the Platform.

10.4 Renter Payment

Each Renter agrees to pay SpaceNextDoor the Total Fees for any Booking confirmed in connection with your SpaceNextDoor Account. Such payment shall be made in accordance with these Terms by one of the methods described on the Site or Services.

10.5 Recurring Payments; Host Receipt of Space Fees

Recurring Payments. SpaceNextDoor will collect from the Renter the Total Fees at the time of Booking confirmation. Unless the Host and SpaceNextDoor agree otherwise in writing, the Booking Period is month-to-month commencing on the Start Date. The Renter will be charged Total Fees on a recurring basis (“Recurring Payments”) at the beginning of each subsequent Monthly Period. If a Renter does not dispute a charge within thirty (30) days, the Renter waives any claim that the charge was made in error or in violation of these Terms, except where prohibited by Applicable Law.

First-month payout gate. SpaceNextDoor will not initiate any payout to the Host in respect of a Booking until (i) the first month's payment has been validated and received in full through Stripe, and (ii) the Booking has reached its Start Date. The first payout will be initiated to the Host's Stripe Connected Account within seven (7) days following the Start Date, subject to any holds applied under this Section.

Recurring payout schedule. For each subsequent Monthly Period, SpaceNextDoor will initiate a payout to the Host's Stripe Connected Account, in an amount equal to the Space Fee less the Host Platform Fee, the Processing Fees, and any other deductions permitted under these Terms, within three (3) business days following the date the Recurring Payment for that Monthly Period clears the Platform's payment processor.

Withheld payouts. SpaceNextDoor may withhold all or part of a payout, including by debiting future payouts, where: (i) a Recurring Payment fails to clear or is subject to chargeback, bank dispute, or other reversal; (ii) the Host is in Default of these Terms or under reasonable investigation for a suspected breach; (iii) SpaceNextDoor has been notified by Stripe, a regulator, or a court of a hold, freeze, or other restriction applicable to the Host's Stripe Connected Account; or (iv) any other circumstance under these Terms permits SpaceNextDoor to withhold or deduct from a Host payout.

Chargebacks and payment reversals. Where a Renter successfully disputes a payment with the Renter's bank or card issuer, or where a payment is otherwise reversed, withheld, or returned to the Renter after a Host payout has been initiated, the corresponding amount may be debited from the Host's Stripe Connected Account or offset against future payouts, regardless of the underlying reason for the reversal. Final allocation of loss between the Host and SpaceNextDoor in respect of any unrecovered chargeback amount is determined as follows: if the chargeback arose from a circumstance within the Host's reasonable control or attributable to the Host's breach of these Terms, the loss is the Host's; in all other cases, SpaceNextDoor may absorb the loss in whole or in part as it determines in its reasonable discretion.

Currency. All Recurring Payments and Host payouts are denominated and settled in Canadian dollars, consistent with Section 7.5.

10.6 Renter Confirmations

As a Renter, you must, as part of each booking request, describe the items you intend to store through the Platform and give the confirmation set out in this Section, and your booking request is not eligible to be confirmed under Section 10.1 until that confirmation has been given. By giving the confirmation, you represent to SpaceNextDoor and to the Host that, in respect of the items you intend to store: (i) they do not include any Prohibited Items (as described in Section 14.3); (ii) to the extent any of them fall within the “Protected Property” categories — namely (a) documents, files, or electronic data containing personal information such as social insurance numbers, credit or debit card information, bank account information, passport information, or medical or legal records; (b) alcoholic beverages; (c) pharmaceuticals other than those dispensed by a licensed pharmacy for your personal use; or (d) firearms — you have notified the Host through the Platform's messaging tools; and (iii) no person or entity holds a lien or other security interest in them, except as you have disclosed through the Platform. If you give a false, incomplete, or materially misleading confirmation, you are in breach of these Terms, and SpaceNextDoor and the Host may exercise the rights and remedies available under these Terms (including under Section 14.4 and Section 16).

10.7 Renter Access to Space

In the Listing, the Host agrees to provide the times that the Renter may access Stored Items. Renter must contact Host at least 24 hours in advance to request access unless otherwise specified in a written agreement between the Host and Renter. Unless otherwise noted in the Listing, the Host must provide reasonable access to the Space upon request from the Renter.

10.8 Pre-Booking and Move-In Inspection

A prospective Renter is encouraged to verify, before or at the time of move-in, that the Space matches the description in the Listing and is suitable for the Renter's intended Stored Items. This Section provides for two complementary inspection rights: a pre-booking site visit and a move-in inspection.

Pre-booking site visit. Where the Listing or the Host's profile indicates that pre-booking site visits are available, a prospective Renter may request a visit to the Space before submitting a booking request, by contacting the Host through the Platform's messaging tools. The Host and the prospective Renter shall agree, on-Platform, on the date, time, and conditions of the visit. A pre-booking site visit does not, by itself, create a Booking or any obligation on either party to enter into a Booking.

Move-in inspection. At or before placing any Stored Items in the Space, the Renter has the right — and is strongly encouraged — to inspect the Space, including the access arrangements, any Host-supplied locks or Access Devices, and the immediate environmental conditions of the Space, to verify that it materially matches the Listing as preserved under Section 10.2. The Renter is encouraged to take photographs and to record the result of the inspection through the Platform.

Renter's election. If, on inspection, the Renter determines that the Space does not match the Listing or is otherwise unsuitable, the Renter may decline to place any Stored Items in the Space and may cancel the Booking. A cancellation made on this basis is treated as an ordinary cancellation under Section 10.12 (Renter Cancellation; Refunds).

Acceptance on move-in. A Renter who places any Stored Items in the Space is deemed to have inspected the Space, confirmed that it matches the Listing, and accepted the Booking. Once Stored Items have been placed in the Space, the Renter may not cancel the Booking or claim a refund on the basis that the Space did not match the Listing or was otherwise unsuitable, regardless of when the condition is discovered. This Section 10.8 does not limit the Renter's right under Section 10.12 (Renter Cancellation; Refunds) to terminate the Booking and receive a refund where the Host breaches an ongoing duty under Section 6.6 (Host Ongoing Duties).

10.9 Locks, Keys, and Access Control

Securing the Space and the Stored Items typically requires one or more locks, keys, access codes, or other access devices (collectively, “Access Devices”). The lock and access arrangements applicable to a particular Booking are determined by the Listing, by any reasonable instructions the Host gives in advance of move-in, and by this Section. Where the Listing is silent on a particular point, the rules in this Section apply by default.

• Lock supply. Unless the Listing provides otherwise, the Renter is responsible for supplying and installing a lock that meets the standards set out in Section 14.2. Where the Listing states that the Host will supply the lock, the Renter may not replace, remove, or supplement that lock without the Host's prior written consent given through the Platform.
• Host retention of access. Renter acknowledges that, because the Space forms part of the Host's property, the Host may retain a duplicate key, a copy of any access code, or another means of accessing the Space. A Host who retains access shall use it only for the limited purposes set out in this Section and shall not use that access to inspect, handle, move, photograph, or otherwise interfere with the Stored Items except as expressly permitted by these Terms or by Applicable Law.
• No unilateral changes during a Booking. During an active Booking, the Renter shall not change, replace, augment, or override any Access Device without the Host's prior written consent given through the Platform. The Host shall not change, replace, or modify any Access Device in a manner that prevents the Renter from accessing the Stored Items, except as expressly permitted under these Terms (including under Section 10.14, Section 14.4, or Section 15) or as required by Applicable Law or the order of a court, police, or other lawful authority.
• Documentation at handover. Both Host and Renter are encouraged to record, through the Platform messaging system at move-in: the type and number of locks installed, the keys or access codes provided, and which party retains each. Photographs of the lock installation are recommended.
• Lost keys, damaged locks, and rekeying. A Member who loses a key or other Access Device, or who damages a lock or access mechanism through that Member's negligence or wilful conduct, is responsible for the reasonable cost of rekeying or replacement and for any reasonable consequential costs suffered by the other Member during the period of replacement.
• Third-party access. The Renter shall not provide a key, access code, or other Access Device to any third party without the Host's prior written consent given through the Platform. Where the Renter authorizes a moving company, courier, or other agent to attend the Space on the Renter's behalf, the Renter remains fully responsible for that agent's conduct in or around the Space and for any damage caused.

Host emergency access. Notwithstanding any other provision of these Terms, a Host may use a retained Access Device to enter the Space without prior notice to the Renter only in the case of a genuine emergency posing a risk to person or property — including fire, flood, gas or electrical hazard, structural failure, or reasonable evidence of criminal activity — or where required by an order of a court, police, regulatory authority, or other lawful authority. The Host shall promptly notify the Renter on-Platform of any emergency access taken under this paragraph and of any items disturbed or removed.

Move-out. At the end of the Booking, the Renter shall (i) return to the Host all keys, access codes, and other Access Devices belonging to the Host; (ii) remove any locks the Renter installed, taking reasonable care not to damage the Space; and (iii) confirm the completion of these steps through the Platform. Locks left behind by the Renter without the Host's consent may be cut or removed by the Host at the Renter's reasonable expense.

10.10 Transportation; Third-Party Service Providers

Host-performed transportation. Hosts are not required to transport, move, pack, load, unload, or otherwise physically handle a Renter's Stored Items, and SpaceNextDoor recommends that Hosts not do so. Where a Host nonetheless agrees to transport or handle Stored Items, the Host does so on the Host's own account and at the Host's sole risk. Such handling is a private arrangement between the Host and the Renter, is outside the scope of the Platform, and is not facilitated, supervised, insured, or endorsed by SpaceNextDoor.

Renter-performed transportation. Renters are solely responsible for transporting their own Stored Items to and from the Space, including the selection and operation of any vehicle, the proper securing of items during transit, and all loading and unloading. SpaceNextDoor and the Host disclaim any liability for damage, loss, theft, or bodily injury occurring during transportation performed by, or under the direction of, the Renter, except to the extent caused by a party's own gross negligence or wilful misconduct.

Third-party service providers. From time to time, SpaceNextDoor may make available, list, recommend, or otherwise refer Renters and Hosts to third-party service providers, including but not limited to moving companies, packing supply retailers, junk removal services, and cleaning services (collectively, “Third-Party Service Providers”). The inclusion or display of any Third-Party Service Provider on the Site or Services is for the convenience of Members only and does not constitute an endorsement, recommendation, warranty, or representation by SpaceNextDoor as to the quality, safety, suitability, or reliability of the services offered by that provider. Each Third-Party Service Provider is an independent contractor and not an employee, agent, joint venturer, or partner of SpaceNextDoor. SpaceNextDoor has no control over the conduct of any Third-Party Service Provider and disclaims any and all liability arising from the acts or omissions of a Third-Party Service Provider.

Items in transit are not Stored Items. For the avoidance of doubt, items being transported by a Third-Party Service Provider, by a Renter, by a Host, or by any other party, whether to or from a Space, are not “Stored Items” within the meaning of these Terms during the period of transit.

10.11 Space Move-Out Duties

At or before the end of the Booking period for the Space, Renter must vacate the Space completely, remove all contents and debris, and leave the Space in good “broom clean” condition. Additional fees may be charged for Renter's delayed removal of Stored Items. Except as otherwise detailed in these Terms, once the Renter has removed all Stored Items and left the Space in the required condition and its Booking has been cancelled, Renter no longer has any right to access or take possession of the Space.

10.12 Renter Cancellation; Refunds

Cancellation method. A Renter may cancel a Booking at any time by submitting a cancellation request through the Platform (which is available on the Renter's “My Rentals” page). It is the Renter's responsibility, and not the Host's, to cancel the Booking once the Renter has removed all Stored Items from the Space. A Booking that is not cancelled by the Renter through the Platform continues to renew on a monthly basis and continues to be billed to the Renter under Section 10.5 until the Renter cancels.

Effective date of cancellation. A cancellation made before the Start Date takes effect immediately, and the Booking terminates without the Renter having any further right to use the Space. A cancellation made on or after the Start Date takes effect at the end of the then-current Monthly Period, unless the table below entitles the Renter to a different outcome. Where a Booking continues through the end of a Monthly Period under this paragraph, the Renter remains entitled to use the Space, and remains responsible for compliance with these Terms, through the end of that Monthly Period. After the effective date of cancellation, no further Recurring Payments will be charged to the Renter and the Booking will terminate.

Cancellation timing and refunds. Except as set out in the table below, a Renter is not entitled to a refund, in whole or in part, of the Space Fee, the Renter Service Fee, HST, or any Add-on Fees for any Monthly Period during which the Renter has placed Stored Items in the Space, including a Monthly Period in which the Renter cancels. The following table applies to cancellation by a Renter, subject to SpaceNextDoor's discretion under this Section 10.12. Where more than one row of the table could apply to a given cancellation, the Renter is entitled to the more favourable refund.

Early termination for Host breach of ongoing duties. Where the Host materially breaches an ongoing duty under Section 6.6 (Host Ongoing Duties) — including an undisclosed material hazard, a failure to keep the Space in a reasonably safe condition, or allowing the Listing to remain materially inaccurate — and the Renter gives notice of the breach to the Host and to SpaceNextDoor through the Platform in accordance with Section 5.7, the Renter may terminate the Booking and is entitled to a refund of the Space Fee, the Renter Service Fee, and the HST on the Renter Service Fee for the Monthly Period in which the termination occurs, prorated to reflect the number of days remaining in that Monthly Period as of the date of the Renter's notice. This is the Renter's exclusive refund remedy for a breach of Section 6.6.

General discretion. Except as expressly set out in this Section 10.12, a Renter is not eligible for a refund. Nevertheless, SpaceNextDoor may, in its sole discretion, provide a refund, in whole or in part, to a Renter in circumstances not otherwise provided for in these Terms.

Effect of cancellation on outstanding amounts. Cancellation under this Section 10.12 does not relieve the Renter of any obligation to pay amounts owed in respect of any Monthly Period preceding the effective date of cancellation, including unpaid Space Fees, Renter Service Fees, HST, Add-on fees, late fees, interest under Section 19, and amounts payable in connection with Default under Section 15. The contractual lien under Section 10.16 continues to attach to Stored Items remaining in the Space after the effective date of cancellation, until those Stored Items are removed.

10.13 Host Cancellation

A Host may cancel a Booking only in accordance with this Section 10.13. A Host who cancels a Booking outside the circumstances permitted by this Section is in breach of the Booking Contract and these Terms, and is subject to the remedies set out in Section 15.1 (Default by Host), without prejudice to the Renter's rights under Applicable Law.

Cancellation on behalf of a vacated Renter. If a Host becomes aware that a Renter (i) no longer intends to use the Space, and (ii) has permanently removed the Renter's Stored Items from the Space or never placed Stored Items in the Space, the Host may request that SpaceNextDoor cancel the Booking on the Renter's behalf through the Platform. SpaceNextDoor will notify the Renter, and the Renter will have forty-eight (48) hours to confirm the Booking is still active or dispute the Host's request. If the Renter does not respond within that period, or confirms the Space has been vacated, the Booking is cancelled effective at the end of that period.

Cancellation before move-in. A Host may cancel a confirmed Booking before the Renter has placed any Stored Items in the Space by submitting a cancellation request through the Platform. Where a Host cancels under this provision, SpaceNextDoor will refund to the Renter the full Total Fees paid in respect of the Booking, including the Space Fee, the Renter Service Fee, the HST on the Renter Service Fee, and any Add-on fees.

Cancellation after move-in on thirty (30) days' notice. A Host who needs to terminate a Booking after the Renter has placed Stored Items in the Space, and where the Renter is not in Default, shall provide the Renter with not less than thirty (30) days' written notice through the Platform. The Booking continues, and the Renter remains entitled to access and use the Space, through the end of the notice period. The Renter is responsible for removing all Stored Items by the end of the notice period. Where the notice period extends into a new Monthly Period, SpaceNextDoor will not charge the Renter for the portion of that Monthly Period falling after the end of the notice period.

Cancellation after move-in on less than thirty (30) days' notice. Where circumstances the Host believes to be exigent (such as a fire or flood at the property, a material change in the property's habitability, an order of a regulator or court, or a similar circumstance) require a Host to terminate a Booking with less than thirty (30) days' notice, the Host shall promptly contact SpaceNextDoor through the Platform's support channels to request treatment under this paragraph. This paragraph applies only where SpaceNextDoor confirms, in its reasonable discretion, that the circumstances qualify as exigent. Where the Renter removes all Stored Items within the time available, the Renter is entitled to a full refund of the Space Fee and any Add-on Fees for the Monthly Period in which the termination occurs. The Host will not receive a payout for the Monthly Period in which the termination occurs and is subject to the termination fee described below.

Host termination fee. Where a Host cancels a Booking under the “Cancellation after move-in on less than thirty (30) days' notice” provision of this Section 10.13, SpaceNextDoor may charge the Host an administrative termination fee equal to the greater of (i) $60 CAD, or (ii) one (1) month of the Host Platform Fee that would have been earned on the cancelled Booking but for the cancellation.

Repeat Host cancellations. Repeated cancellations by a Host (including more than two (2) cancellations in any rolling twelve (12) month period or any pattern that SpaceNextDoor in its reasonable discretion considers to be inconsistent with good-faith hosting) may result in suspension or termination of the Host's SpaceNextDoor Account in accordance with Section 16.1 and Section 23, and may disqualify the Host from any platform incentive program.

10.14 Abandoned Property

All Stored Items and other property left by the Renter after a Booking has ended in accordance with Section 10.12 (Renter Cancellation), Section 10.13 (Host Cancellation), or upon expiry of its Booking Period without renewal, shall be deemed abandoned, and Renter relinquishes all rights, title, and interests to such property. SpaceNextDoor and/or Host may remove and/or dispose of (including through a sale) any Stored Items left in the Space under such circumstances. The Renter shall be responsible for paying all reasonable costs incurred by SpaceNextDoor and/or the Host in removing, storing, or disposing of such property. The Renter waives and releases any and all claims or actions against SpaceNextDoor and the Host relating to or arising out of the removal, storage, or disposal of Stored Items and other property in accordance with this Section 10.14. Where a Booking has instead been terminated due to Renter's Default under Section 16 (SpaceNextDoor's Remedies), Stored Items shall not be deemed abandoned under this Section 10.14, and any removal, disposal, or sale of such Stored Items shall instead be governed exclusively by Section 16.1.

10.15 First Month Discount

When offered, the first month discount is only available for Bookings longer than one month. If the Renter receives a discount and the Booking is cancelled before Renter is charged for a second month, the Renter will be charged for the amount of the first month's discount.

10.16 Contractual Lien

Any Renter accessing the Site, utilizing the Services, and completing any Booking to place Stored Items in a Space, agrees and consents to the creation of a lien on the Stored Items and any other personal property stored in the Space in favour of SpaceNextDoor and the applicable Host (“Lien”). The Lien attaches to the Stored Items and all personal property stored in the Space the moment you place or otherwise move the Stored Items and said personal property to the Space and stays attached until the Booking is terminated and Renter has fully paid all fees associated with the Booking.

10.17 Maximum Stored Items Value

Renter agrees not to store property with a total value in excess of $50,000 CAD (other than Vehicles, which are governed separately by Section 14.3.1 and are subject to a $100,000 CAD per-Vehicle and per-Booking aggregate cap), and Renter and SpaceNextDoor agree that the maximum total value of all Stored Items (other than Vehicles) shall be deemed not to exceed $50,000 CAD. Nothing herein shall constitute any agreement or admission by SpaceNextDoor that Renter's Stored Items have any value, nor shall anything alter the Limitations of Liability set forth below.

11. Damage to Stored Items, Bodily Injury, and Theft

11.1 Damages to Stored Items

Hosts are responsible for damages caused by them to the Renter's Stored Items. To avoid disputes, Hosts are encouraged to record the initial state of the Stored Items. SpaceNextDoor may, in its sole discretion, halt or withhold Host payouts due to such Host's misconduct (including breach of these Terms) or damage to the Stored Items caused by such Host. Hosts and Renters acknowledge and agree that SpaceNextDoor is not responsible or liable for any damages to Stored Items.

11.2 Bodily Injuries

Renter agrees that the use of the Space is at Renter's sole risk. Renter agrees that Host shall have no liability to Renter or Renter's invitees for any personal or bodily injury except in the event of Host's gross negligence or wilful misconduct. Hosts and Renters acknowledge and agree that SpaceNextDoor is not responsible or liable for any bodily injuries to Host, Renter, or third parties.

11.3 Theft of Stored Items

The Host is not responsible for lost or stolen Stored Items so long as (i) a police report is filed and the police determine that there is evidence of forcible or unlawful entry into the Host's Space; and (ii) Host's negligent or intentional conduct did not contribute to the theft. SpaceNextDoor is not responsible or liable for the loss or theft of Stored Items.

12. Host Protection

12.1 $100,000 Host Protection

Subject to the exclusions, limitations, and other terms and conditions set forth herein (the “Host Protection Terms”), SpaceNextDoor Inc agrees to reimburse the Host for Covered Losses (as defined below) exceeding CAD $1,000 per incident, up to a maximum of CAD $5,000 per incident, and up to a maximum aggregate amount of CAD $100,000 for the lifetime of the Host (the “Host Protection”). More information can be found at: www.spacenextdoor.co/host-protection, which information (as updated by SpaceNextDoor Inc from time to time) is hereby incorporated by reference. A Host requesting reimbursement hereunder (the “Requesting Party”) must comply with all applicable requirements and conditions set forth herein, including without limitation the resolution process set forth below, to be eligible for the Host Protection. The Host Protection applies only to Hosts within Canada.

New Host waiting period. Notwithstanding the foregoing, a Host is not eligible for the Host Protection with respect to any incident that occurs before the Host has accumulated more than eight (8) months of Active Hosting Days. “Active Hosting Days” means the total number of distinct calendar days on which the Host had at least one active Booking on any of the Host's Listings, counted once per calendar day regardless of the number of Bookings active on that day. Once a Host has accumulated more than eight (8) months of Active Hosting Days, this paragraph no longer limits the Host's eligibility for the Host Protection with respect to incidents occurring thereafter.

12.2 Submitting A Case

In order to be eligible for the Host Protection for reimbursement of any specific Covered Losses, the Requesting Party must file a case submission by contacting SpaceNextDoor Inc at support@spacenextdoor.co as soon as possible, and in no event later than 10 calendar days of the Requesting Party becoming aware of any bodily injury or property damage that may result in Covered Losses. A case submission for reimbursement hereunder must include at least the following information:

• A written description of the bodily injury or property damage that occurred;
• A written account of the events resulting in and following the occurrence of such bodily injury or property damage;
• Documentation describing any insurance coverage carried by the Requesting Party or any other party that will or may cover losses or damages related to such bodily injury or property damage; and
• The photographic documentation required under Section 13.4 (Documentation and Records). SpaceNextDoor will not consider a case submission, and the Requesting Party is not eligible for the Host Protection, without this photographic documentation.

12.3 Covered Losses

As used herein, “Covered Losses” shall mean losses incurred by the Requesting Party arising out of property damage to the tangible property of a party other than the Host and Renter (including all Stored Items) or bodily injury to a party other than the Host that, in each case, (i) occurs during the term of the applicable Booking; (ii) is directly related to storage of Stored Items in the Requesting Party's Space that is described in the Listing for the applicable Booking; and (iii) is not directly caused by the negligent or more culpable actions or inactions of the Requesting Party. The scope of “Covered Losses” is subject to the terms and conditions, including without limitation the defined terms and exclusions, set forth in these Host Protection Terms, as determined by SpaceNextDoor Inc in its sole discretion.

12.4 Exclusions

This Host Protection does not apply to (1) losses or damages that would not have arisen but for a breach of or noncompliance with these Terms by the Requesting Party or to (2) the exclusions described below. Specifically, those exclusions include (but are not limited to) the following:

• Bodily injury or property damage arising directly or indirectly from acts of God, including, but not limited to, earth movement of any type, such as earthquake, eruption, landslide, erosion, sinking, shifting, settling, cracking or contracting, wildfire, storm, hail, flooding, surface water, waves, tidal water or overflow or other substance overflow, pandemic, virus, bacteria, or infection;
• Bodily injury or property damage intended from the standpoint of the Requesting Party, excluding bodily injury resulting from the use of reasonable force to protect persons or property;
• Bodily injury or property damage for which the Requesting Party is obligated to pay damages by reason of the assumption of liability in a contract or agreement; provided, that this exclusion does not apply to liability for damages that the Requesting Party would have in the absence of the contract or agreement;
• Bodily injury or property damage arising out of the ownership, maintenance, use or entrustment to others of any aircraft, auto or watercraft owned or operated by or rented or loaned to the Requesting Party; provided, that this exclusion does not apply to any losses arising out of the storage of any aircraft, auto or watercraft that occurs strictly on the Space of the Requesting Party, unless the Requesting Party uses the Aircraft, Auto or Watercraft;
• Bodily injury or property damage, however caused, arising, directly or indirectly, out of war, including undeclared or civil war; warlike action by a military force; or insurrection, rebellion, revolution, usurped power, or action taken by governmental authority in hindering or defending against any of these;
• Damages arising out of the loss of, loss of use of, damage to, corruption of, inability to access, or inability to manipulate electronic data;
• Any loss, cost, damage, expense, injury, claim or suit, caused by, arising out of, or resulting directly or indirectly, in whole or in part from sexual abuse or molestation of any person committed by or alleged to have been committed by the Requesting Party;
• Any loss, cost, damage, expense, injury, claim or suit, caused by, arising out of, or resulting directly or indirectly, in whole or in part from assault and/or battery of any person committed by or alleged to have been committed by the Requesting Party;
• Bodily injury or property damage arising out of or connected in any way to asbestos, lead, silica, or silica dust;
• Bodily injury or property damage arising out of or connected in any way to drywall, plasterboard, sheetrock, gypsum board, or any materials used in the manufacture of drywall used in the construction of interior walls, that were manufactured in, originated or exported from China or incorporated any component parts or materials made in, originated or exported from China;
• Bodily injury or property damage which would not have occurred, in whole or in part, but for the actual, alleged or threatened inhalation of, ingestion of, contact with, exposure to, existence of, or presence of, any “fungi” or bacteria on or within a building or structure, including its contents;
• Bodily injury or property damage arising out of, caused by, or attributable to, whether in whole or in part, the design, manufacture, construction, fabrication, preparation, distribution and sale, installation, application, maintenance or repair, including remodeling, service, correction, or replacement, of any “exterior insulation and finish system” or any part thereof;
• Damages, costs, and expenses resulting from or arising out of normal wear and tear;
• Any loss, cost, damage, expense, injury, claim or suit, caused by, arising out of, or resulting directly or indirectly, in whole or in part from the offering, provision, performance, rendering, consumption, or use of any Add-on;
• Bodily injury or property damage arising out of the actual or alleged transmission of a communicable disease; and
• Any other exclusion SpaceNextDoor Inc may adopt and publish as part of these Host Protection Terms from time to time.

12.5 Excess Of Applicable Insurance

Amounts payable under the Host Protection are in excess of any applicable insurance coverage. SpaceNextDoor Inc reserves the right to offset or deduct from amounts payable to you any amounts it may have or obtain from any other person or entity obligated to compensate for Covered Losses. SpaceNextDoor Inc has the right to subrogate against any person or entity allegedly responsible for causing the losses in question, even if that person or entity is the Requesting Party. The Requesting Party hereby agrees that, in connection with any payments made under the Host Protection, the Requesting Party will cooperate fully with SpaceNextDoor Inc in its efforts at subrogation.

12.6 Reserve; Modification and Discontinuation

The Host Protection is self-funded by SpaceNextDoor Inc and is not backed by any third-party insurer. SpaceNextDoor Inc may, in its discretion, maintain a reserve fund to support payment of claims under the Host Protection, but is not obligated to do so, and no such reserve (if maintained) creates any trust, escrow, security interest, or other right in favour of any Host. SpaceNextDoor Inc reserves the right to modify the terms of the Host Protection, including the coverage amounts, per-incident and lifetime caps, and exclusions set forth herein, or to discontinue the Host Protection entirely, at any time and for any reason, by posting updated terms at www.spacenextdoor.co/host-protection or otherwise notifying Hosts as required by applicable law. Any such modification or discontinuation will apply prospectively to Covered Losses arising after the effective date of the change.

12.7 Not Insurance

THE HOST PROTECTION IS NOT INSURANCE. THE HOST PROTECTION TERMS ARE NOT INTENDED TO BE AN OFFER TO INSURE OR AN INSURANCE CONTRACT AND DO NOT TAKE THE PLACE OF ANY INSURANCE COVERAGE A HOST OR ANY OTHER PARTY MAY HAVE. TO THE EXTENT ANY HOSTS DESIRE PROTECTION BEYOND THE SCOPE OF THE HOST PROTECTION, THEY MUST PURCHASE INSURANCE THAT WILL PROVIDE SUFFICIENT COVERAGE. NO RENTER, MEMBER, SERVICE PROVIDER, THIRD PARTY OR OTHER PERSON, OTHER THAN THE REQUESTING PARTY WHO MEETS THE CONDITIONS OF THESE HOST PROTECTION TERMS WITH RESPECT TO THE CORRESPONDING COVERED LOSS, HAS ANY RIGHTS UNDER THESE HOST PROTECTION TERMS OR ANY OTHER MATERIALS OR REPRESENTATIONS REGARDING THE HOST PROTECTION. THERE ARE NO THIRD-PARTY BENEFICIARIES TO THESE HOST PROTECTION TERMS OR ANY OTHER MATERIALS OR REPRESENTATIONS REGARDING THE HOST PROTECTION.

13. Renter Responsibilities; Inspection and Care

13.1 Inspection and Acceptance of the Space

Each Renter is responsible for satisfying themselves, before and at the time of move-in, that the Space is reasonably suitable for the Stored Items the Renter intends to place in it. The Renter is expected, before placing any Stored Items in the Space, to: (a) examine the Space for visible conditions that could affect the suitability of the Space or the safety of the Stored Items, including water ingress, leaks, staining or other evidence of past leaks, mould or mildew, signs of pest activity, structural defects, inadequate ventilation, and any other reasonably observable hazard; (b) consider the environmental conditions of the Space — including temperature, humidity, exposure to the elements, and proximity to heat, water, or fuel sources — in light of the nature and value of the Renter's Stored Items; and (c) decline to place Stored Items in the Space and cancel the Booking under Section 10.12, where the inspection reveals a condition that renders the Space materially unsuitable for the Stored Items. By placing Stored Items in the Space, the Renter accepts the Space as reasonably suitable for those Stored Items based on conditions that were observable on reasonable inspection. Where the Renter places Stored Items in a Space despite a condition that was, or with reasonable inspection would have been, observable at move-in, the Renter bears the risk of any damage, loss, or deterioration of those Stored Items that is attributable to that condition.

13.2 Care of the Host's Property and Space

Renters are responsible for the reasonable care of the Host's property and Space during the Booking and shall: (a) use the Space only for the lawful storage of personal property as permitted under these Terms and the Listing, and not for any other purpose; (b) comply with the Host's reasonable instructions and any rules or restrictions identified in the Listing; (c) not modify, alter, damage, or interfere with the Host's property, fixtures, or finishes without the Host's prior written consent given through the Platform; and (d) take reasonable steps to prevent the Stored Items, and the conduct of the Renter and the Renter's employees, family members, visitors, guests, or agents in or around the Space, from causing damage to the Host's property or Space.

13.3 Renter Liability for Damage

Renters are responsible for damage caused to the Host's property or Space by the Renter, by the Renter's Stored Items, or by the acts or omissions of the Renter's employees, family members, visitors, guests, or agents, during the term of the Booking. The Renter's liability under this Section is direct and primary. Section 12 (Host Protection) does not cover damage to the Host's own property or Space, so the Host's recourse for such damage is directly against the Renter, subject to the mandatory photographic documentation required under Section 13.4.

13.4 Documentation and Records

Mandatory photographic documentation. Photographic documentation is a mandatory precondition to any dispute, claim, or request for reimbursement under these Terms, including under Section 12 (Host Protection) or otherwise. SpaceNextDoor will not investigate, consider, or make any determination on a dispute, claim, or request for reimbursement — by either a Host or a Renter — where the required photographic documentation set out below has not been provided. Both Hosts and Renters must document the Space and Stored Items, through the SpaceNextDoor app, at each of the following points:

• Before move-in (Host). The Host must photograph the Space and record its condition before the Start Date of any Booking, to establish a baseline.
• Move-in (Host and Renter). Both the Host and the Renter must photograph the Space and any Stored Items being placed, and note any pre-existing damage or condition observed on inspection.
• Each drop-off or pick-up of items during the Booking (Host and Renter). Where either party is present for the placement or removal of Stored Items at any point during the Booking, both must photograph the Space and the relevant Stored Items at that time.
• Move-out (Host and Renter). Both the Host and the Renter must repeat this documentation at move-out.

Written inventories and any other reasonable records of condition are encouraged in addition to photographs, but do not substitute for the photographic record required above. Documentation submitted through the Platform forms part of the record SpaceNextDoor considers in assessing any claim or dispute under these Terms.

13.5 No SpaceNextDoor Liability

SpaceNextDoor is not responsible or liable for any damage caused by the Renter to the Host's property or Space, for any damage to or deterioration of the Renter's Stored Items resulting from the Renter's failure to inspect or to decline an unsuitable Space, or for any consequence of the Renter's conduct in or around the Space.

14. Use of Space and Prohibited Items

14.1 Use of Space

RENTER AGREES NOT TO USE THE SPACE FOR ANY UNLAWFUL PURPOSE. THE SPACE IS TO BE USED BY RENTER ONLY FOR STORAGE OF PERSONAL PROPERTY. UNLESS HOST AND RENTER AGREE OTHERWISE, RENTER MAY NOT MODIFY HOST'S PROPERTY OR INSTALL/UTILIZE SECURITY MONITORING SYSTEMS OR CAMERAS ON HOST'S PROPERTY. RENTER MUST COMPLY WITH HOST'S REASONABLE INSTRUCTIONS AS TO WHERE ITEMS MAY BE STORED. USE OF THE SPACE FOR ANY PURPOSE OTHER THAN LAWFUL STORAGE OF PERSONAL ITEMS IS EXPRESSLY PROHIBITED.

14.2 Packaging and Care of Stored Items

Renters bear primary responsibility for ensuring their Stored Items are appropriately packaged, protected, and arranged for the conditions of the Space. Before placing any Stored Items in a Space and throughout the Booking, Renter agrees to:

• Assess the suitability of the Space. Inspect the Space at move-in and decline to use any Space that is not reasonably suitable for the Stored Items, including by checking for visible defects such as a damaged or leaking roof, evidence of water ingress, mould, signs of pest activity, or inadequate ventilation. Confirm that the Space's environmental conditions (temperature, humidity, and exposure to the elements) are compatible with the nature and value of the Stored Items.
• Use packaging appropriate to the Stored Items and the Space. Use sealed, water-resistant containers for items vulnerable to moisture; rigid containers and adequate cushioning for fragile items; protective covers or wrapping for surfaces that may scratch, stain, or absorb dust; and sealed enclosures for textiles, paper, and electronics where humidity, dust, or pests may reach them.
• Stack and arrange items safely. Place heavier items at the base and only on surfaces capable of bearing their weight. Do not load fragile items beneath heavier ones. Do not lean items against walls, doors, or partitions that are not load-bearing. Maintain reasonable airflow around items susceptible to condensation, mould, or rust.
• Secure the Stored Items against theft and unauthorized access. Where the Space requires the Renter to supply locks or sealing, use locking hardware reasonably appropriate for the Space and the value of the Stored Items (and at minimum a commercially-available high-security padlock or disc lock for indoor Spaces, or an equivalent weather-resistant locking solution for outdoor Spaces). Do not leave Stored Items in unsecured communal or shared portions of the Host's property except as expressly permitted in the Listing.
• Document the Stored Items as required. Photograph the Stored Items and their condition at each point required under Section 13.4 (Documentation and Records). This documentation is mandatory to be eligible for any claim or dispute involving the Stored Items.

Damage, loss, or deterioration of Stored Items that results from a Renter's failure to package, secure, arrange, or protect them in accordance with this Section is the Renter's sole responsibility and does not give rise to any liability on the part of SpaceNextDoor or the Host.

14.3 Prohibited Items

STORAGE OF THE FOLLOWING ITEMS IS EXPRESSLY PROHIBITED (EACH IS A “PROHIBITED ITEM”):

• EXPLOSIVES, FUEL, HAZARDOUS OR FLAMMABLE MATERIALS
• PESTICIDES OR OTHER TOXIC CHEMICALS
• WASTE OF ANY KIND
• FIREARMS, PROHIBITED WEAPONS, OR AMMUNITION (EXCEPT AS PERMITTED UNDER APPLICABLE CANADIAN LAW)
• DRUGS, CANNABIS, OR ANY OTHER ILLEGAL OR CONTROLLED SUBSTANCE UNDER FEDERAL OR PROVINCIAL LAW, INCLUDING UNDER THE CONTROLLED DRUGS AND SUBSTANCES ACT, S.C. 1996, C. 19, THE CANNABIS ACT, S.C. 2018, C. 16, AND THE CANNABIS CONTROL ACT, 2017, S.O. 2017, C. 26, SCHED. 1, AND REGARDLESS OF WHETHER POSSESSION IS OTHERWISE PERMITTED BY LAW
• STOLEN GOODS OR OTHER CONTRABAND
• PERISHABLE FOOD ITEMS, SPOILED FOOD, LIVING OR DECEASED ANIMALS, INFESTED ITEMS, OR MOULDY ITEMS
• ANY ITEM THAT EMITS FUMES OR A STRONG ODOUR
• BOATS AND OTHER WATERCRAFT THAT ARE NOT PROPERLY STORED ON A TRAILER
• ANY OTHER ITEMS SPECIFICALLY IDENTIFIED BY THE HOST ON THE LISTING AS EXPRESSLY PROHIBITED
• ANY OTHER ITEMS, THE POSSESSION, USAGE, TRANSPORT OR STORAGE OF WHICH MAY VIOLATE APPLICABLE LAWS, RULES, OR REGULATIONS IN CANADA OR ONTARIO
• LIVE PLANTS, SEEDS INTENDED FOR PROPAGATION, OR CUT FLOWERS
• CASH, CURRENCY, NEGOTIABLE INSTRUMENTS, SECURITIES, OR BEARER INSTRUMENTS
• ANY SINGLE NON-VEHICLE ITEM WITH A VALUE EXCEEDING $5,000 CAD, INCLUDING WITHOUT LIMITATION JEWELLERY, GEMSTONES, PRECIOUS METALS, FINE ART, COLLECTIBLES, FURS, RARE COINS, AND COLLECTOR-GRADE TRADING CARDS OR MEMORABILIA, EXCEPT WHERE EXPRESSLY AGREED IN ADVANCE BY THE HOST IN WRITING ON-PLATFORM. VEHICLES ARE GOVERNED BY SECTION 14.3.1 AND ARE NOT SUBJECT TO THE $5,000 CAD SINGLE-ITEM CAP
• ASBESTOS, ASBESTOS-CONTAINING MATERIALS, LEAD-BASED PAINT, POLYCHLORINATED BIPHENYLS (PCBS), OR OTHER DESIGNATED HAZARDOUS SUBSTANCES UNDER THE ENVIRONMENTAL PROTECTION ACT, R.S.O. 1990, C. E.19, OR THE TRANSPORTATION OF DANGEROUS GOODS ACT, 1992, S.C. 1992, C. 34
• GOODS SUBJECT TO AN ACTIVE PUBLIC RECALL BY HEALTH CANADA, TRANSPORT CANADA, THE CANADIAN FOOD INSPECTION AGENCY, OR ANY OTHER REGULATORY AUTHORITY
• COUNTERFEIT, REPLICA, OR INFRINGING GOODS, OR GOODS THAT INFRINGE ANY THIRD PARTY'S TRADEMARK, COPYRIGHT, PATENT, OR OTHER INTELLECTUAL PROPERTY RIGHTS

The aggregate value of all Stored Items remains subject to the cap set out in Section 10.17 (Maximum Stored Items Value). The single-item value limit above is in addition to, and not in substitution for, that aggregate cap. IN ADDITION TO THE ABOVE, SMOKING IN OR AROUND THE SPACE IS EXPRESSLY PROHIBITED. LIVING OR WORKING BY RENTER IN OR AROUND THE SPACE IS EXPRESSLY PROHIBITED. RENTERS MAY NOT MAIL ITEMS TO THE SPACE, OR USE THE SPACE AS RENTER'S MAILING ADDRESS.

14.3.1 Vehicle Storage

Permitted vehicles; alternative treatment. Notwithstanding the single-item value cap and the aggregate Stored Items value cap that otherwise apply under these Terms, vehicles stored on the Platform are governed by this Section 14.3.1. For the purposes of these Terms, a “Vehicle” means a passenger car, light truck, motorcycle, recreational vehicle (RV), camper, trailer, boat (properly stored on a trailer), all-terrain vehicle, snowmobile, or similar conveyance. The aggregate value cap in Section 10.17 does not apply to a Vehicle; instead, the maximum permitted value of any Vehicle stored at a Space is $100,000 CAD per Vehicle, and the maximum aggregate value of all Vehicles and other Stored Items at a single Space under a single Booking is $100,000 CAD.

Listing requirements. A Host may only accept a Vehicle for storage at a Space if the Listing expressly permits Vehicle storage of the relevant type. A Renter who attempts to store a Vehicle in a Space whose Listing does not permit Vehicles is in breach of these Terms and is subject to the remedies in Sections 14.4 and 16.

Renter representations regarding the Vehicle. By placing a Vehicle in a Space, the Renter represents and warrants that, at the time the Vehicle is placed and continuously throughout the Booking: (i) the Renter is the registered owner of the Vehicle or has the express written authorization of the registered owner to place the Vehicle in the Space; (ii) the Vehicle is registered, licensed, and roadworthy under the laws of its jurisdiction of registration; (iii) the Renter holds a valid policy of insurance covering the Vehicle and will maintain that policy continuously throughout the Booking; (iv) the Vehicle is not subject to any seizure, impoundment order, or recall; (v) the Vehicle is in serviceable condition and free from leaks of fuel, oil, coolant, or any other fluid; and (vi) the Vehicle is empty of any Prohibited Items under this Section 14.

Use restrictions for Vehicles. A Vehicle stored in a Space may not be: (i) operated, started, idled, driven, or otherwise put into motion within the Space except as reasonably necessary for ingress to and egress from the Space; (ii) repaired, maintained, modified, painted, or worked on within the Space; (iii) refuelled, drained of fluids, or have fluids added within the Space; (iv) used as a residence or for sleeping; or (v) used to store Prohibited Items. The Vehicle's fuel tank must contain no more than the minimum quantity of fuel reasonably necessary to move the Vehicle into and out of the Space.

Renter responsibility for the Vehicle. The Renter remains solely responsible for the Vehicle and its contents during the Booking, including (i) damage to, theft of, or loss of the Vehicle; (ii) damage to, theft of, or loss of items within the Vehicle; (iii) any third-party liability arising from the Vehicle while in the Space; and (iv) any environmental damage caused by the Vehicle (including from leaks of fuel, oil, or other fluids).

Host obligations and limitations. A Host who accepts a Vehicle for storage is not required to provide any service to the Vehicle, including starting, moving, charging, maintaining, or monitoring the Vehicle. The Host may not operate, drive, or use the Vehicle except in a genuine emergency or as authorized by the Renter in writing on the Platform.

Excluded categories. Notwithstanding the foregoing, the following vehicles or vehicle-like items remain Prohibited Items and may not be stored on the Platform: (i) any boat or watercraft not properly stored on a trailer; (ii) any vehicle that is not registered, not insured as required by law, or not in a serviceable condition at the time of storage; (iii) any vehicle that is the subject of a public recall or a law-enforcement seizure order; (iv) any vehicle containing fuel in quantities materially exceeding the amount necessary to move it into and out of the Space; (v) any commercial vehicle or piece of construction equipment exceeding 10,000 kg (10 metric tonnes) gross vehicle weight; and (vi) aircraft of any kind.

14.4 Renter's Breach of This Section

Upon breach, or Host's reasonable suspicion of breach, of this Section 14 by Renter, the Renter agrees that the Host has the right to immediately terminate the Booking and demand that Renter remove the Stored Items from the Host's premises. Renter agrees to release, indemnify, and hold Host and SpaceNextDoor harmless from and against any and all liability arising from or relating to the removal or forfeiture of stored property pursuant to these Terms, or the Renter's breach. Renter shall forfeit all Space Fees and Service Fees paid up to the date of termination.

15. Default

15.1 Default by Host

If SpaceNextDoor determines, in its sole discretion, that a Host has or is reasonably believed to have violated these Terms or Applicable Law, SpaceNextDoor (i) may terminate all Bookings with Host, (ii) may recover, pull back, halt, or withhold payouts to such Host unless and until it is determined by clear and convincing evidence that Host was not in violation, and (iii) will not assist Host in removing the Renter(s) or the Stored Items. In the event Host's violation results in SpaceNextDoor and/or Renter incurring expenses or fees, Host shall be responsible for paying all such expenses and fees.

15.2 Default by Renter

Renter will be in “Default” if:

• Renter has failed to pay any sum when due; or
• Renter has failed to notify SpaceNextDoor of a change in Renter's address, email address, or phone number as required in these Terms; or
• Renter has provided false or incorrect information to Host or to SpaceNextDoor; or
• Renter has failed to remove all Stored Items and vacate the Space by (i) the end of its Booking period, (ii) the date on which Renter is to vacate as required by the Host or SpaceNextDoor, or (iii) the date on which Renter and Host have agreed Renter will vacate the Space; or
• Renter has failed to comply with any provision of these Terms, or any supplemental rules in the Listing or provided by Host; or
• Renter has violated health, safety or criminal laws on the Host's property.

15.3 No Waiver

Failure of SpaceNextDoor or Host to enforce any of these Terms shall not constitute waiver of such Term(s). Renter's payment, and SpaceNextDoor's acceptance, of full or partial amounts owed by Renter do not waive any Default by Renter.

16. SpaceNextDoor's Remedies

16.1 Remedies

If Renter is in Default, SpaceNextDoor may (but is not obligated to), in addition to any other remedies it may have as provided in these Terms, at law, or in equity, exercise one or more of the following remedies:

• Deny Renter access to the Space or the Stored Items until such Default is cured;
• Terminate Renter's Booking by giving Renter three (3) days' notice to vacate;
• Enforce any lien held by Host or SpaceNextDoor, by seizure and disposal of Stored Items pursuant to these Terms, or applicable laws, rules and regulations, including the Repair and Storage Liens Act, R.S.O. 1990, c. R.25 (see: https://www.ontario.ca/laws/statute/90r25), as long as applicable fees have not been paid for a period of 60 consecutive days or upon failure to comply with notice from Host and/or SpaceNextDoor to vacate the Space after 60 days from providing notice;
• In cases of emergency or exigent circumstances, including cases of health and safety and blockage of access ways, SpaceNextDoor may immediately remove and dispose of the Stored Items;
• Charge or recover from Renter all fees and expenses incurred by Host and/or SpaceNextDoor as a result of Renter's Default, and Renter agrees to pay such fees and expenses, including reasonable legal fees.

16.2 Assignment of Remedies

SpaceNextDoor may assign its remedies, including the remedies set forth herein and any other remedies available to SpaceNextDoor, to Host or any other third party.

16.3 Removal of Lock/Security Device

In addition to, and in connection with, the remedies set forth above, SpaceNextDoor may remove or cause to be removed any lock or security device used by Renter to secure its Stored Items.

16.4 Host Cooperation

In the event of a Default by a Renter, the Host may reasonably restrict Renter's access to the Space. Host must cooperate with SpaceNextDoor and third party service providers retained by SpaceNextDoor in connection with any eviction, sale, auction, removal, or other proceeding related to a Renter, and must provide requested information to SpaceNextDoor in a timely manner upon request.

17. Reviews

Users may have an opportunity to review another user. Your review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates our Review Policy at: www.spacenextdoor.co/review-policy. Reviews are not verified by SpaceNextDoor for accuracy and may be incorrect or misleading.

18. No Endorsement

SpaceNextDoor does not endorse any Members, Add-ons, or Space. Although these Terms require Members to provide accurate information, SpaceNextDoor does not attempt to confirm, and does not confirm, the information provided by such Member. By using the Site or Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from SpaceNextDoor with respect to such actions or omissions.

19. Additional Fees & Collections

19.1 Late Fees

If Renter fails to make any applicable payment hereunder within ten (10) days of the due date, or such payment is denied, returned, refunded, charged-back or invalidated, Renter shall be charged a late fee for each such failed payment. Late fee amounts will be set out in SpaceNextDoor's current fee schedule as communicated to Renters at the time of Booking and as updated from time to time.

19.2 Additional Fees

If SpaceNextDoor mails the Renter a letter related to or resulting from the Renter's failure to make timely payment, in connection with the pre-lien or lien process, or otherwise in connection with removal, sale, or other disposal of the Stored Items, Renter shall be charged an administrative fee of twenty-five dollars ($25 CAD) per mailed letter.

19.3 Interest; Collections

In the event Renter fails to make any payment when due, interest will accrue on all failed payments, late fees, and all other applicable fees at a rate of 18% per annum until paid in full (1.5% per month). In the event Renter has an unpaid balance to SpaceNextDoor and fails to make satisfactory payment arrangements, Renter agrees that its account may be placed with an external collection agency. Renter shall be responsible for reimbursement of any fees charged by the collection agency, costs and expenses incurred collecting Renter's account, costs of removal or disposal of Renter property or Stored Items, costs of cleaning to restore the Space to its original condition, costs to repair damages made to the Space, late fees, court costs, and reasonable legal fees incurred in the collection of any unpaid balance.

20. User Liability

20.1 Compliance

YOU UNDERSTAND AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH ANY AND ALL LAWS, RULES, REGULATIONS, AND TAX OBLIGATIONS THAT MAY APPLY TO YOUR USE OF THE SITE, SERVICES, AND CONTENT, INCLUDING ALL APPLICABLE FEDERAL, PROVINCIAL, AND MUNICIPAL LAWS OF CANADA AND ONTARIO.

20.2 Impermissible Conduct

In connection with your use of our Site and Services, you may not and you agree that you will not:

• Violate any local, provincial, federal, or other law or regulation, or any order of a court, including without limitation zoning restrictions and tax regulations applicable in Ontario and Canada;
• Use manual or automated software, devices, scripts, robots, or other means to “scrape”, “crawl” or “spider” any web pages or other services contained in the Site;
• Use the Site or Services for any commercial or other purposes not expressly permitted by these Terms;
• Copy, store or otherwise access any information contained on the Site, Services or Content for purposes not expressly permitted by these Terms;
• Infringe the rights of any person or entity, including without limitation its intellectual property, privacy, publicity or contractual rights;
• Interfere with or damage our Site or Services through the use of viruses, cancel bots, Trojan horses, harmful code, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods;
• Use our Site or Services to transmit, distribute, post or submit any information concerning any other person or entity, including photographs of others without permission, personal contact information or credit, debit, calling card or account numbers;
• Use our Site or Services in connection with the distribution of unsolicited commercial electronic messages (“Spam”) in violation of Canada's Anti-Spam Legislation (CASL), S.C. 2010, c. 23;
• “Stalk” or harass any other user of our Site or Services or collect or store any personally identifiable information about any other user, other than as permitted under the Personal Information Protection and Electronic Documents Act (PIPEDA);
• Offer, as a Host, any Space that you do not yourself own or have permission or legal authority to rent;
• Offer, as a Host, any Space that may not be rented or subleased pursuant to the terms and conditions of an agreement with a third party;
• Register for more than one SpaceNextDoor Account;
• Impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;
• Use the Site and Services to find a Host or Renter and then complete a Booking or transaction outside of the Site or Services in order to circumvent the obligation to pay Service Fees and Processing Fees;
• Post, upload, publish, submit or transmit any Content that: (i) infringes any third party's intellectual property, privacy, publicity or contractual rights; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm; (vi) is violent or threatening; or (vii) promotes illegal or harmful activities or substances;
• Attempt to probe, scan, or test the vulnerability of any SpaceNextDoor system or network or breach any security or authentication measures; or
• Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site, Services or Collective Content.

21. Reporting Misconduct

If you rent Space to anyone who you feel is acting or has acted inappropriately, including but not limited to, anyone who: (a) engages in offensive, violent or sexually inappropriate behaviour, (b) you suspect of stealing from you, or (c) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities, including law enforcement, and to SpaceNextDoor by contacting support@spacenextdoor.co.

22. Termination and Account Cancellation

We may, in our discretion and without liability to you, with or without cause, with or without prior notice and at any time: (a) terminate these Terms or your access to our Site and Services, and (b) deactivate or cancel your SpaceNextDoor Account. Upon termination we will promptly pay you any amounts we reasonably determine SpaceNextDoor owes you in its discretion and is legally obligated to pay you. You may cancel your SpaceNextDoor Account at any time by sending an email to support@spacenextdoor.co.

23. Disclaimers

23.1 General

IF YOU CHOOSE TO USE THE SITE AND SERVICES, YOU DO SO AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT SPACENEXTDOOR EXPRESSLY DISCLAIMS AND DOES NOT REPRESENT, GUARANTEE, NOR WARRANT THAT (i) A LISTING OR THE SPACE DESCRIBED IN A LISTING IS ACCURATE; AND (ii) A SPACE IN A LISTING IS OWNED BY A HOST OR THAT A HOST HAS THE LEGAL RIGHT OR PERMISSION TO RENT/LICENCE THE SPACE IN A LISTING. THE SITE AND SERVICES AND ALL CONTENT ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. SPACENEXTDOOR EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

23.2 User Interactions

YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SITE OR SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE OR SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY HOSTS OR RENTERS AND SPACENEXTDOOR. SPACENEXTDOOR EXPLICITLY DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY RENTER, HOST, OR OTHER THIRD PARTY.

24. Limitations of Liability

24.1 General

YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE SITE, SERVICES AND COLLECTIVE CONTENT, YOUR LISTING OR BOOKING OF ANY SPACE VIA THE SITE AND SERVICES, AND ANY CONTACT YOU HAVE WITH OTHER USERS OF SPACENEXTDOOR WHETHER IN PERSON OR ONLINE REMAINS WITH YOU. NEITHER SPACENEXTDOOR NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE, SERVICES OR COLLECTIVE CONTENT WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SPACENEXTDOOR HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

24.2 Maximum Damages

IN NO EVENT WILL SPACENEXTDOOR'S AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND YOUR USE OF THE SITE OR SERVICES EXCEED THE AMOUNTS YOU HAVE PAID OR OWE FOR BOOKINGS VIA THE SITE AND SERVICES AS A RENTER IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR IF YOU ARE A HOST, THE AMOUNTS PAID BY SPACENEXTDOOR TO YOU IN THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100 CAD), IF NO SUCH PAYMENTS HAVE BEEN MADE.

25. Indemnification

You agree to release, defend, indemnify, and hold SpaceNextDoor and its affiliates and subsidiaries, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with:

• Your access to or use of the Site, Services, or Collective Content or your violation or breach of these Terms;
• Your Member Content;
• Any injury occurring to any person or property as a result of the use, occupancy, travel to or from, or the entry or exit from, any Space by you;
• Your interaction with any Member, your Booking of a Space, your creation of a Listing, or the use, condition or rental of a Space by you, including any injuries, losses, or damages of any kind arising in connection with or as a result of a Booking or use of a Space;
• Any dispute between you and another user of the Site or Services; and
• Any infringement or misappropriation of a third party's rights.

26. Member Content

26.1 Content Licence

We may, in our sole discretion, permit Members to post, upload, publish, submit or transmit Member Content. By making available any Member Content on or through the Site and Services, you hereby grant to SpaceNextDoor a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence, with the right to sublicence, to use, view, copy, adapt, modify, distribute, licence, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Member Content on, through, or by means of the Site and Services, as well as for marketing purposes to advertise the Site and Services.

26.2 Representation and Warranty

You acknowledge and agree that you are solely responsible for all Member Content that you make available through the Site and/or Services. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content or you have all rights, licences, consents and releases that are necessary to grant to SpaceNextDoor the rights in such Member Content as contemplated under these Terms; and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or SpaceNextDoor's use of the Member Content will infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

27. Links

27.1 Third Party Resources

The Site and Services may contain links to third-party websites or resources. You acknowledge and agree that SpaceNextDoor is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by SpaceNextDoor.

27.2 Third Party Terms of Use

Some portions of the SpaceNextDoor Site, Services, and/or platform implement Mapbox mapping services, including the Mapbox API(s). Your use of these mapping features is subject to Mapbox's terms of service, located at: https://www.mapbox.com/legal/tos. The Site, Services, and/or platform also integrate other third-party services in connection with payments, identity verification, and related functionality. Your use of the Site and Services may be subject to the applicable terms of use of those third-party providers.

28. Dispute Resolution

28.1 Good Faith Resolution; Notice of Dispute

SpaceNextDoor and you agree to first attempt to resolve any dispute informally. At least thirty (30) days prior to initiating any formal proceeding, the party seeking resolution shall send written notice to the other party describing the dispute and the relief sought, and the parties agree to negotiate in good faith to resolve the dispute. The notice required under this Section shall be delivered (i) in the case of a dispute between Members, through the Platform's messaging or support tools; and (ii) in the case of a dispute involving SpaceNextDoor, by email to support@spacenextdoor.co with the subject line “Notice of Dispute”. A notice of dispute shall, at a minimum:

• identify the party giving notice and any other party the notice concerns;
• describe with reasonable specificity the conduct, event, or circumstance giving rise to the dispute;
• identify any Booking, Listing, payment, or document the dispute relates to; and
• state the resolution or relief being sought.

Nothing in this Section shortens or extends a limitations period prescribed by the Limitations Act, 2002, S.O. 2002, c. 24, Sched. B, or by any other Applicable Law. This Section does not apply to (i) applications for urgent or interim relief, including injunctive relief to protect property or prevent imminent harm; (ii) a party's right to report a matter to a regulator, law enforcement, or other lawful authority; or (iii) SpaceNextDoor's right to enforce these Terms or its rights in respect of unpaid amounts.

28.2 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Subject to any applicable dispute resolution provisions, the parties submit to the exclusive jurisdiction of the courts of the Province of Ontario.

28.3 Language

The parties have required that these Terms and all documents relating thereto be drawn up in English. Les parties ont demandé que la présente convention ainsi que tous les documents qui s'y rattachent soient rédigés en anglais.

29. Modification

SpaceNextDoor reserves the right, in its sole discretion, to modify the Site or Services or to modify these Terms at any time. If we modify these Terms, we will post the modification on the Site or provide you with notice of the modification. We will also update the “Last Updated” date at the top of these Terms. By continuing to access or use the Site or Services after we have posted a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site and Services.

30. Feedback

We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Site and Services (“Feedback”). You may submit Feedback by emailing SpaceNextDoor at support@spacenextdoor.co. You acknowledge and agree that all Feedback will be the sole and exclusive property of SpaceNextDoor and you hereby irrevocably assign to SpaceNextDoor all of your right, title, and interest in and to all Feedback, including without limitation all worldwide patent, copyright, trade secret, moral and other proprietary or intellectual property rights therein.

31. Copyright Dispute Policy

SpaceNextDoor respects copyright law and expects its users to do the same. It is SpaceNextDoor's policy to terminate in appropriate circumstances the SpaceNextDoor Accounts of Members who repeatedly infringe or are believed to be repeatedly infringing the rights of third-party copyright holders. If you are a copyright owner, or are authorized to act on behalf of one, please report alleged copyright infringement by submitting the following information to support@spacenextdoor.co:

• Identify the copyrighted work that you claim has been infringed;
• Identify the material that you claim is infringing and information sufficient to permit SpaceNextDoor to locate the material, including the URL of the link where such material may be found;
• Provide your full name, mailing address, telephone number, and, if available, email address;
• “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair dealing).”; and
• “I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”

32. Privacy

SpaceNextDoor is committed to protecting your personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), S.C. 2000, c. 5, and any applicable provincial privacy legislation. Please review SpaceNextDoor's Privacy Policy at www.spacenextdoor.co/privacy for information on how we collect, use, and disclose your personal information.

33. Miscellaneous

These Terms are the final and complete integration of the parties' agreement as it relates to the topics addressed in these Terms. All provisions of these Terms that, by their nature, should survive termination shall survive termination, including, without limitation, limitations of liability, and indemnity. If these Terms become subject to any litigation or arbitration, the prevailing party in any such litigation or arbitration will be entitled to recover its reasonable legal fees and court or arbitration costs from the non-prevailing party. SpaceNextDoor will not be deemed to have waived any portion of these Terms because of its delay or other failure to assert its rights under these Terms, unless the waiver is in writing and signed by SpaceNextDoor. These Terms, together with the Listing details, Host instructions/requirements, information provided during checkout, SpaceNextDoor Account information, and any separate host-required written contract constitute the rental agreement for the Booking. For the avoidance of doubt, your participation in any referral program, contest, or similar program or offering of SpaceNextDoor will additionally be governed by the terms and policies of such program, contest or offering.